Communicating at Work - How to Use High Impact Language and Have More Influence on Others

Communicating in the workplace to influence others requires using high impact language to effectively send your message. You may be reducing your ability to influence others by using softening phrases in your conversations. Listen for these 5 phrases when you speak that might imply a lack of confidence or weakness: "I could be wrong about this, but..." If you know your facts or if you are stating your opinion simply state it with confidence. Using a qualifier dilutes and often negates your intent. Often people hear only the first few words you say and you don't want those words to be "I could be wrong." "I'm just the..." No matter your position state it positively. State what you can do and who else can help more effectively. "I'm the driver. Let me put you in touch with the warehouse supervisor who can answer that question." "I'm not really sure about that." Instead say, "I don't know." Tell your listener that you will find an expert or confirm the information. "Let me find the answer and get back to you." If you can add a time frame to your response your positive influence on your listener goes up. Most people want assurance that they are speaking to the person that can best answer their question or handle their business. "In my opinion..." Just make your statement." "Laying off more people will reduce productivity because..." or "I disagree with that decision because..." Adding because immediately adds credibility and encourages agreement from others. "Is it okay if I ask a question?" This useless question adds nothing to the flow of the discussion or your credibility. Ask the question or wait until you've heard enough to make sure the question is appropriate. Rephrasing even a few of these will have a positive impact on others' perceptions. Changing your language from negative to positive statements will increase your confidence, self-esteem and your ability to influence and persuade others.