Critical Management Competencies

1. LISTEN ACTIVELY : SHOW CARE AND CONCERN, OBSERVE BODY LANGUAGE, NOTICE FEELING TONE, REFLECT UNDERSTANDING 2. GIVE EFFECTIVE INSTRUCTIONS : MOTIVATE, TELL & SHOW, TEST, CHECK, ENSURE UNDERSTANDING 3. ACCEPT RESPONSIBILITY : AVOID WITCH HUNTS, SHOULDER YOUR SHARE, USE PROBLEM SOLVING STYLE 4. IDENTIFY REAL PROBLEMS : SEARCH BEYOND SYMPTOMS, ANALYZE PERFORMANCE OBSTACLES, EXAMINE MANAGEMENT SYSTEM 5. MANAGE TIME : ESTABLISH POLICIES : SET PRIORITIES, ORGANIZE, DELEGATE, APPLY 80-20 PRINCIPLE 6. REINFORCE EXCELLENT PERFORMANCE : USE POSITIVE MOTIVATION, GIVE EARNED REWARD AND RECOGNITION, LET PEOPLE KNOW YOU CARE 7. COMMUNICATE DECISIONS : TELL THAT "WHAT" AND "WHY", SHARE PROBLEMS AND PROGRESS 8. SPEAK EFFECTIVELY : PREPARE, PINPOINT, PERSONALIZE, PICTURIZE, PRESCRIBE 9. REGULATE PRIORITIES : MANAGE BY OBJECTIVES, EVALUATE NEW CIRCUMSTANCES, SHIFT PRIORITIES APPROPRIATELY 10. EXPLAIN WORK : PURPOSE, GOALS, TASKS, SCHEDULES, CRITICAL POINTS 11. USE FEEDBACK : ASK, LISTEN, TELL, SHARE, CORRECT, COMMEND, COACH 12. WRITE EFFECTIVELY : MINIMIZE "FOG", MAKE IT PLAIN, CLEAR AND READABLE, WRITE FOR YOUR READERS 13. PREPARE ACTION PLANS : DETERMINE STEPS TOWARDS OBJECTIVES, DECIDE WHO IS RESPONSIBLE FOR WHAT, SET TIME LIMITS 14. DEFINE JOB QUALIFICATIONS : APTITUDES, ABILITIES, ATTITUDES, KNOWLEDGE, EXPERIENCE, BEHAVIOUR 15. EFFECT ORGANIZATIONAL CHANGE : DEVELOP ORGANIZATIONAL STRUCTURE, DELEGATE APPLY TEAM BUILDING TECHNIQUES 16. PROMOTE COST REDUCTION : EXPLAIN NEEDS AND METHODS, USE PARTICIPATE APPROACH, SHARE BENEFITS 17. OPERATE WITHIN BUDGET : PLAN, DEVELOP CONTROLS, MINIMIZE LOSS, BE A MODEL 18. DEVELOP WRITTEN GOALS : CRYSTALLIZE YOUR OBJECTIVES, STATE SPECIFICS, ENABLE PERFORMANCE MEASUREMENT 19. JUSTIFY NEW RESOURCES : COMPARE COSTS AND BENEFITS OF NEW PERSONAL AND CAPITAL EQUIPMENT 20. DEVELOP YOURSELF CONTINUOUSLY : READ MAGAZINES, JOURNALS AND BOOKS, ATTEND SEMINARS AND TRAINING SESSIONS, TAKE PART IN GROWING ACTIVITIES.