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Intuit designed its QuickBooks financial management software line to meet every business at its point of need, from the smallest sole proprietorship to global enterprise operations. But even the most streamlined version of QuickBooks is full of rich features.
With so many functions, features, add-ons, and integrations, users must have a way to find fast, reliable, accurate support when needed.
Quickbooks created this comprehensive guide to getting help with QuickBooks so you can navigate the different support options, including manuals, chat, phone support, and more.
QuickBooks Support for Online EditionsrnIntuit makes multiple versions of QuickBooks and provides different direct support options for general QuickBooks questions and more advanced or version-specific questions. Let’s start by looking at Intuit’s QuickBooks support for QuickBooks Online.
Intuit’s QuickBooks Online Phone SupportrnIntuit’s phone number for general QuickBooks help is 1-800-446-8848, direct line number 1888-705-5698. Their support team is available Monday to Friday, 6:00 AM to 6:00 PM Pacific Time. For QuickBooks Online Advanced, phone support is available 24/7.
Online Chat SupportrnYou can open your version of QuickBooks and select “QuickBooks Help,” and then:
Select Contact Us.rnGive a brief description of your issue.rnSelect Continue.rnSign in to your Intuit account.rnSelect Continue.rnChoose Chat support.rnCommunity ForumsrnYou can get 24/7 help with QuickBooks through Intuit’s QuickBooks Community forum. Post your questions to other QuickBooks users in the official forum, organized by topic with search and notifications.
In addition to Intuit’s Community Forum, you may also see references to Intuit’s Knowledge Base and Help Center. Each resource is part of Intuit’s main Learn and Support page, where you can search for specific topics, videos, articles, and community support.
User Manuals and DocumentationrnIntuit provides several training resources to help familiarize you with QuickBooks.
QuickBooks Online User GuidernIntuit provides a PDF to help users get started with QuickBooks Online.
QuickBooks Video TutorialsrnYou can find a series of “getting started” videos to help familiarize beginning users with QuickBooks.
QuickBooks Enterprise SupportrnIntuit provides support that is unique to the QuickBooks Enterprise line.
Dedicated QuickBooks Enterprise Support LinernQuickBooks Enterprise comes with 24/7 phone support at 1-866-935-7237. For more tailored support, contact Quickbooks today.
For live support:
Sign in to your Intuit account.rnRequest for a call or chat.rnIntuit will contact you (call back).rnIf you choose Enterprise Live Chat Support, do the following:
Start from the Enterprise Help menu.rnSelect Message Us (chat).rnStart a conversation online with a QuickBooks expert.rnCustomized Solutions for Enterprise UsersrnQuickBooks Enterprise users enjoy 24/7 premium support and on-demand training with QuickBooks Priority Circle. Enterprise users can get individualized support for Advanced Reporting and Data Analytics features, extensive online training at their own pace, live chat, and phone.
Quickbooks’s Comprehensive Support and Training ServicesrnQuickbooks has a team of certified QuickBooks ProAdvisors who have assisted thousands of clients in numerous industries, using all QuickBooks Online and Enterprise versions.
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Support and Consulting for Every SituationrnAt Quickbooks, we know our way around the QuickBooks software but also understand the intricacy of the financial processes involved.
Whether you need individualized QuickBooks Enterprise help or need us to customize integrations matching your operational specifications, we’re up to the challenge.
We offer affordable support plans to match your needs on monthly and annual plans, with price breaks based on users and customizations needed.
Quick Access to QuickBooks Help: Quickbooks’s ProcessrnQuickbooks QuickBooks Support is available from 8:00 AM to 5:00 PM CST Monday through Friday. To contact us for support, follow our simple process below:
Send an email to our QuickBooks support desk.rnTell us your issue’s urgency level and any details that can help us diagnose and solve it.rnTell us the best times to contact you.rnWithin an hour, we’ll send you an email response with a meeting time. Additionally, Quickbooks provides Slack chat support upon request.
The following are examples of the types of support we offer:
Troubleshooting software issuesrnQuickBooks license problemsrnEnd user issuesrnDiagnosing software error vs. user errorrnVerification failsrnTroubleshooting user security permissionsrnSoftware installationrnProduct registrationrnDiagnosing corruptionrnQuickBooks error codesrnQuickbooks WebinarsrnQuickbooks is active in the financial management community. One of our core principles as a leader in QuickBooks services involves education. We continuously release new webinars and categorize playlists on our YouTube channel to make it easy to learn from our beginner, intermediate, and advanced video tutorials on QuickBooks Online and Enterprise.
For example, we feature a playlist of videos for:
Setting up your QuickBooks OnlinernLearning the ins and outs of QuickBooks Online AdvancedrnDiving deep into QuickBooks EnterprisernQuickbooks BlogrnWe also regularly address topics of industry interest, updates about features, and timely QuickBooks-related notices on our blog. The articles focus on topics our clients care about, offering an inside glimpse at the unique needs people have from different industries and what challenges they face with their financial management software.
Quickbooks’s Articles and Insights blog covers topics like:
QuickBooks CRM & ERP Integration or Migration: Which Is Best?rn12 Solutions for Common QuickBooks Company File ErrorsrnHarnessing the Full Potential of QuickBooks EstimatesrnQuickBooks Training CoursesrnQuickbooks offers customizable QuickBooks training. We can tailor training to match your experience level and adapt industry-specific lessons. We offer free weekly webinars and QuickBooks courses.
Here are some of the topics we cover.
BeginnerrnPrepare for Set UprnChart of Accounts and ItemsrnCustomers, Jobs, and VendorsrnCustomize Your FormsrnInvoice and Accounts Receivable BasicsrnAccounts Payable BasicsrnBanking BasicsrnIntermediaternStep Up Your Set Up KnowledgernCustomize Your CentersrnChart of Accounts Done RightrnInventory and ServicesrnInventory ActivitiesrnSales TaxrnCommunicating with Your CPArnMore Customization—Custom FieldsrnMore Lists for Better TrackingrnQuotes, Estimates, and Sales OrdersrnIntermediate InvoicingrnAccounts Receivable ScenariosrnAccounts PayablernPayroll Set Up and UsernReports You Need to KnowrnAdvancedrnAdvanced File Set Up—Importing ListsrnUnderstanding AccountingrnAdvanced Accounts ReceivablernAdvanced InventoryrnAdvanced Review for AccountantsrnTroubleshooting in QuickBooksrnQuickbooks also offers the same training specifically for QuickBooks Enterprise.
Comparing Support Options: Intuit vs. QuickbooksrnBoth Intuit and Quickbooks offer extensive help resources for QuickBooks users. But, there are some important distinctions.
Intuit SupportrnIntuit has ensured that QuickBooks users can find support when and where needed, from online resources to a quick click inside the application.
You can access online tools, lessons, community help, and live support, though Intuit reserves the most extensive and immediate support for premium users.
Live support from Intuit is likely to cover broader topics up to an intermediate level of expertise and not necessarily provide users with a step-by-step solution to complex file corruption issues or ongoing migration.
Because there are millions of QuickBooks users, it is understandable that Intuit can’t provide premier-level support to every individual question that needs attention. Instead, they’ve focused on building a quality platform for the community, where many of the challenges a user faces will likely have a solution someone else has discovered.
Quickbooks SupportrnWith Quickbooks, users can expect a more personalized experience. Our experts are the most knowledgeable in the industry, quick to respond, and sure to have the answers to any question or problem, great or small.
Quickbooks provides many of the same resources as Intuit, with tutorials, videos, and blogs covering topics our customers want to learn about. But we go beyond Intuit’s wide coverage approach to problem-solving. At Quickbooks, our experts have helped clients map out complex migrations that took weeks to complete, working with them remotely during every step of the process.
We advise clients on the right version of QuickBooks to use. There’s a lot to consider with industry-specific editions, whether ease of use matters more than the depth of features, and dozens of ways a user can optimize settings to match their operations.
Young business man helping clients over the phone.
We advise clients about changes to preference settings and what integrations will best cater to their unique needs. We have walked clients through problems with corrupt company files that needed to be reduced and split into multiple files.
Simply put, Quickbooks provides the in-depth QuickBooks customer support that Intuit does not.
Quickbooks Case Study with Alpha ForestrnAlpha Forest International (AFI) is a forest product specialist company that came to Quickbooks for assistance with its financial workflow challenges during rapid growth.
AFI relied heavily on Excel spreadsheets for landed costs and taxes, which consumed too much time and resulted in numerous errors.
Quickbooks collaborated with the talented AFI team to help train them and integrate QuickBooks, providing a systematic chart of account development, streamlining their purchase order creation, FIFO inventory tracking, and landed cost accounting.
The collaboration involved a step-by-step process, addressing weak spots in inventory processes and leading to a comprehensive financial system overhaul.
The successful partnership with Quickbooks allowed AFI to scale its growth and improve business processes, working at their maximum efficiency with financial management.
“AFI has very specific inventory needs for their industry, which we solved with a combination of QuickBooks Enterprise capability and custom programming. Our inventory specialists worked with the AFI team to implement enhanced receiving, first in first out, and landed cost inventory to create an accurate costing environment. Creating more confidence in the team and the numbers allowed for a better decision-making process for AFI.”