1-day In-person Seminar on Advanced Seminar on Conducting Workplace Investigations at San Francisco

Overview : Our Practice Investigations allow participants to utilize their newly - learned skills by conducting a mock investigation. Participants will work collaboratively on three mock investigations, working on the practice cases and gaining valuable knowledge and skills, working "a day in the life" of an investigator in each case, handling all aspects from documenting the initial complaint to conducting witness interviews, gathering evidence, and learning how to write a final investigative report. Each fictitious case deals with different, sensitive issues to increase knowledge of how to identify behaviors, gather evidence, and determine if company policies and/or laws have been violated. Additionally, these practice investigations build skills beyond just handling internal Areas Covered in the Sessionr How to avoid more advanced workplace investigation pitfallsr Strategies for setting up a non-traditional investigation, such as those where there is no complainant or a respondent who has left the organizationr How to interview difficult complainants, respondents and witnessesr Best strategies for complex workplace investigations such as poisoned work environment and multi-party investigationsr Best remedial strategies for investigation surprises or investigations that have gone “off-the-rails” How to effectively manage the exte al investigation processr Who Will Benefit: Small business ownersr HR professionals internal investigators risk managersr Agenda: Lecture 1: Conducting Witness Interviews that Get at the Truth, Evaluate Credibility, and Defuse Hostilityr How to prepare effectivelyr Weingarten rights and requirements for interviewing in union shop environmentsr The "Bulls Eye" interviewing technique to keep your questioning on trackr How to determine if a witness is telling the truth - or telling you a "story" Techniques to gain witness cooperation and overcome reluctancer Your responsibility if an interview gets out of hand - and how to handle itr Strategies on how to deal with aggressive witnesses who fail to cooperater Interactive Exercise: Various case studies and exercises on materials learned in this Lesson. Lecture 2: Organizing Evidence That Will Support Your Findingsr How to align allegations against applicable policies and lawsr The "golden nuggets" that support each allegationr How to evaluate evidence to determine if you have collected enoughr Lecture 3: The Do's And Don'ts Of Writing An Effective Investigative Reportr The pros and cons of various formats for investigative reports: memos vs. formal report structuresr How to write an effective report that demonstrates good faith and minimizes riskr What does go into an investigative report - and what does notr Making decisions in "he said/she said" situationsr Effective communication to complainants and witnesses after the investigationr Lecture 4: Skills Building Workshop: Practice Investigations September 20th 2012 at San Franciscor Courtyard San Francisco Airport 1050 Bayhill Drive • San Bruno, Califo ia 94066 USA Site URL