***Build Your Benefit Advantage
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Even though the term Benefit Advantage may not sound too exciting, it is what you absolutely need to have to beat your competitors in the marketplace. It is the heart of your marketing strategy.nnYour benefit advantage is . . .nnThe reason your customers should buy from you instead of from your competitorsnnTo work for you, your benefit advantage needs three key elements:n- n
- Clarity - Pin down a few of your key benefits that are easy to understand and communicate. Jiffy-Lube, for example, became successful by offering fast oil changes without the need for an appointment.n
- Relevance to your customers - Your benefits have to "speak" to the needs of your target customers. If you operate a child-care center, for example, you might want to tell harried parents that you offer flexible drop-off times. That will put you ahead of other centers that say, "Drop off is 8:00 AM."n
- Uniqueness - You need to offer products, features or capabilities that your competitors genuinely lack. For example, special equipment or courses at your health club. Without those features, your customers will do business with your competitors instead of with you, especially if there are other key advantages (such as price or location) for doing so. n
- nDonald Sexton, PhD, is Trump University’s faculty member in marketing and sales. He is also Professor of Business at Columbia University and President of The Arrow Group, a leading marketing consulting group. Dr. Sexton teaches The Marketing Mastery Program at Trump University.
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