Article

Small Businesses And Leveraging Conference Calling And Communication Technology

Topic: Business Coach and Business CoachingFeaturing Bob LettermanPublished June 16, 2008

Legacy signals

Legacy popularity: 556 legacy views

Reader rating

Not enough ratings yet

Aggregate average appears after enough eligible reader ratings.

Rate this resource

Sign in to rate this resource.

Sign in to rate this resource

Small business are the core driver of the United States economy. There are estimated to be over 20 million such businesses in the USA. They employ 50.6 percent of the private sector workforce and represent over 95% of American exports.nnAccording to the Small Business Administration, small businesses have provided about 2/3 of net new employment annually over the last ten years. It is clear that small businesses are the primary driver of US economic growth. Therefore if you work for or lead a small business, it is important to assess how new technologies can augment your productivity.nnIn particular, most small businesses would be ideally served to consider how on-line technology can help them. One example is how one free conference call company is making possible online organizing of teleconferencing. In so doing, Rondee's conference calling service for small business is balancing out the conference calling playing field with the better resourced competition from big business.nnFirst Tip: Consider technologies to enable desktop sharingnnSmall businesses serving distant markets generally cannot afford to travel much, and it is difficult to expect in person meetings. Technology is addressing this problem by way of desktop sharing. Whether it's sharing a PowerPoint presentation illustrating the group's revenue plan or a spreadsheet showing the employee performance, desktop sharing can be quite useful for many small businesses.nnSecond Tip: Utilize web tools for networkingnnThe most successful small business managers create networks of supporters who believe in their philosophy and goals. While the term networking frequently gets an undesirable reputation, the clear reality is that these networks can provide significant help. Today in Silicon Valley, the expectation is that professional folks will have at least a basic profile.nnMeanwhile, other networking applications such as Facebook are starting to see usage by more professional users. These services also provide a relatively easy method of developing your network.nnThird Tip: Use a free teleconference offeringnnIn the last handful of years, there has been increasing levels of coordination between nsmall business managers and customers and partners. One underlying reason for this trend has been lower air travel costs – a trend that is now reversing with the leaping oil prices alluded to earlier. nnWith travel prices sharply increasing, alternative means of collaboration have become crucial. In that sense, free conference calling services such as those launched by Rondee as described earlier, make a lot of sense. All of these teleconferencing systems work on the same core principle. They give users a personal access number and a toll number to call. If all teleconference users dial the same toll number and enter the same code, they are placed into the conference phone call. nnFourth Tip Leverage data based decision-making nnOne of the most significant trends recently affecting small business managers has been the increasing reliance on evidence based decision-making. Practitioners can apply the same practices with simple to use Excel or Lotus spread-sheeting applications to determine what works and what does not work for capital budgeting and general business strategy. Increasingly, the hurdle for quality decision-making is rising and reliance on conjecture and theory is being replaced by empirical evidence to support decisions.nnTip #5: Deploy an electronic newsletter systemnnIt was not that long in the past that sending out an email newsletter was time consuming and tiresome. That has now changed. On-line services are making it possible to use template based and scalable newsletters. These services cut the work-load by approximately 80% and in so doing enable small business managers to focus on content development for customers rather than delivery of messages.n

Article author

About the Author

Bob Letterman frequently writes about areas of conce to small businesses. Letterman played a part in building the teleconferencing system powering the Rondee free conference calling service.

Further reading

Further Reading

4 total

Article

As digital products grow, so do their engineering organizations. What begins as a clean, focused development effort can quickly turn into a maze of competing priorities, cross-team dependencies, and unclear ownership. Without a strong project management layer, even highly skilled engineering teams can find themselves reacting to issues instead of delivering predictable results. This article explores why IT project management is essential for scaling product development, how c

January 15, 2026

Article

A New Chapter in Energy Communication The global energy landscape is shifting faster than ever. As renewable technologies expand and traditional systems evolve, the need for clear, reliable, and human‑centered communication has become essential. In this changing environment, J Telemarketing steps into a new chapter—one shaped by sustainability, smarter engagement, and a deeper understanding of how communication can accelerate the transition to cleaner energy. This transfo

January 14, 2026

Article

For many healthcare providers, timely access to care is becoming increasingly difficult. Virtual care platform development offers a solution by enabling secure video visits, remote monitoring, and online consultations that help clinicians stay connected with patients regardless of location. Custom telemedicine software supports: – Specialty-specific workflows – Scalable virtual care delivery – Secure handling of sensitive data By reducing no-shows and offering flexible

January 14, 2026

Article

Turning Data Into Intelligence: How AI Labs Empower Business InnovationrnArtificial Intelligence is becoming a cornerstone of business innovation - not just a tool for tech giants, but a practical engine for companies across industries. From predictive analytics to automation and personalized user experiences, AI is changing how decisions are made and operations are run. But for many organizations, especially those without internal AI talent, the road from idea to implementat

December 22, 2025