The Three Conversations Of Leadership: Management Leadership Training.

"The single biggest problem in communication is the illusion that it has taken place" George Bernard Shaw

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We all have relationships at work that aren't working. This is not surprising, given how the pressure of time and need for results can cause people to have impact they don't intend. What is surprising, however, is the lack of skill and ability most people have to deal with the relationships that aren't working. Leaders want to make their relationships work, they want to give performance reviews that make a difference, they want to give informal feedback that improves clarity and performance, they want to be better leaders. Most, unfortunately, are just not sure where to begin. The Three Conversations of Leadership provides leaders with the tools and strategies needed to build effective relationships at work. Not only to deal with the relationships at risk that keep them up at night but to grow the kind of robust relationships that drive great results. In this program, participants learn the crucial Emotional Intelligence skills needed to more effectively:

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• Give honest and candid feedback
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• Hold people accountable
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• Deliver bad news
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• Engage people when rolling out change; and,
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• Speak truth when there is tension and conflict
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The Three Conversations of Leadership - Managing Emotions in the Conversation The key to having effective conversations is to manage the emotions that are at work for both people in the conversation. The Three Conversations of Leadership sheds light on what emotions might be driving behavior for both people and helps leaders effectively manage their emotions in order to communicate more effectively. nn Learning Outcomes Participants will:

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• Understand the three conversations of leadership the daily, the difficult and the courageous.
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• Be able to build relationships based on trust and respect that comes with having effective Daily Conversations.
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• Learn and practice techniques for having Difficult Conversations:
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• Giving honest and candid feedback without leaving the other person feeling "beaten up"
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• Holding people accountable in an engaging way
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• Giving bad news or saying "no" in a way that ensures the person still feels valued n Begin to learn the Art of Courageous Conversations: techniques to speak your truth when there is tension and conflict that is impacting an important relationship.
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The Three Conversations of Leadership gives leaders new insight into what is getting in the way of their most important work - and personal - relationships. It provides them with tools to more effectively have the conversations that matter and drive results. Leaders will also find peace of mind because they are finally dealing with issues they know they need to deal with. nn www.ihhp.com