Article

Attentiveness

Topic: Sales TrainingBy Dr. Tony AlessandraPublished Recently added

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Attentiveness means being aware of what's going on in your environment. It can be as simple as noticing when someone is getting bored, to sensing that now's not the right time to put your ideas across. It's knowing when to act and when not to act.
Attentiveness is also the ability to tune into a problem and come up with its essential components. "What's really going wrong here?" That insight provides the basis for envisioning something that will truly work better.

The fictional detective, Sherlock Holmes, who was created by Arthur Conan Doyle, had legendary powers of attention to detail. Sherlock would notice a dropping of cigarette ash on the carpet, or a faint smudge of billiard chalk on a finger, or recognize that a person's accent didn't go with his Middle Eastern garb and he'd have the clue he needed to solve the case.

Attentiveness means you're open to outside stimuli entering your field of perception or, if the stimuli are subtler, entering your intuition. It means you're open to more information coming in through your eyes and ears, through your sense of touch and through what's known as your kinesthetic sense. That means how your muscles and the organs of your body react. Our bodies can tell us loads about how other people are feeling if we're attentive enough. Earlier we discussed the trait of empathy, putting yourself in the other person's shoes. The ability to be attentive to others allows you the access to the other person's feelings, and sometimes those feelings are mirrored in your own body - feelings such as fear, sadness and discomfort.

There's an old parable about a very educated English gentleman visiting a well-know
Buddhist master to see what he could learn from the spiritual teacher. The holy man poured a cup of tea for the Englishman and kept pouring and pouring until there was tea all over the floor.

Finally, the Englishman could not sit silently any longer and asked: "Why are you overfilling the cup?" The Buddhist master replied: "This cup is like your head. It is so full that nothing else will go into it. You must empty yourself first in order to learn anything new for me."

The trait we're discussing - attentiveness - works a lot like that. In order to be attentive, we need to empty ourselves of other thoughts and set ways of seeing things. When we use our senses to take in all we can about other people, we can much more accurately adjust our behavior to the needs of others. When we're attentive to situations, we can exercise that power of vision we spoke of earlier to make positive changes for others and ourselves.

Article author

About the Author

Dr. Tony Alessandra has a street-wise, college-smart perspective on business, having realized success as former a graduate professor of marketing, entrepreneur, business author and keynote speaker. Dr. Tony Alessandra is president of AssessmentBusinessCenter.com, a company that offers online 360º assessments; Chairman of BrainX.com, a company that created the first Online Learning Mastery System™; and is the founding partner of PlatinumRuleGroup.com, a company that provides corporate training and consulting based on The Platinum Rule®. Dr. Alessandra is a widely-published author with 17 books translated into 50 foreign language editions and is featured in over 50 audio/video programs and films. You can contact Tony Alessandra at www.Alessandra.com or call him at 1-330-848-0444 ext. 1n

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