Auto Attendant - Handles Inbound Calls

The auto attendant is the most important component of a virtual PBX phone system. The highly advanced VoIP PBX auto attendant handles all inbound calls skillfully and offers callers a professional communication experience. Effortlessly Handles Multiple Inbound Calls An auto attendant in VoIP PBX phone system receives inbound calls with professionally recorded welcome messages and allows the callers to select from a list of options like dial-by-name, dial-by-extension, dial-by-department and more. Based on the option chosen, calls are quickly transferred to extensions, conference rooms, mailboxes, groups or call queues. The automated attendant handles numerous calls coming in at the same time with exceptional efficiency and performs immediate call routing without giving off line engaged signals. This virtual receptionist can be programmed to provide customized messages to callers about your products and services. Some of the other significant features of a VoIP phone auto attendant include:

• 1-to-5 digit extensions
• Find-me/follow-me call forwarding
• Music on call transfer
• Voicemail to email
• ‘Do not disturb’ mode
• Fax to email

Connects Staff and Business Associates With its sophisticated call forwarding features, the auto attendant easily transfers inbound calls from your main business numbers to numbers prefixed as extensions, including cell phones, home landlines and so on. This helps you stay in touch with your customers, associates and workforce even from other geographical locations. Calls that remain unanswered even after a specific number of rings are straightaway transferred to the voicemail system, allowing callers to leave voice messages. The virtual receptionist completely rules out all the odds of missing customer calls, and helps you focus on official activities during hectic business hours. The system also forwards voicemails to your email account as audio file attachments, so that messages can be verified and instant responses provided to your clients, even if you are on a business trip. Other benefits of the auto attendant system include:

• Enhances staff productivity
• Minimizes caller on-hold time
• Improves customer service
• No equipment to buy, install or maintain

Affordable Call Handling Option An auto attendant system that comes as part of a VoIP phone system enables small businesses to save time and money as well as improve business communications at reduced expense. Reliable PBX service providers would be able to offer you an affordable auto attendant package to suit your business requirements.