Bullying in the Workplace--Never Putt with a Driver

Sound golf advice. I can think of a few applications—fat heads often have trouble with finesse and close-ups; bigger isn’t always better and there is the right tool for almost every task. When I think of applying the idea to challenges in the workplace I am drawn first to bullying. Some time or another all of us have probably done a bit of bullying. For many people it is their MO. Are you a bully? Do you tolerate this type of behavior in those who work for you? Do you allow yourself to be pushed around by someone larger, louder and more aggressive than you? Bullying on the play ground has been around for years. Cyber harassment is now a major issue in schools. But where do the kids learn this? Who tolerates the behavior at home? It reminds me… I heard Marshall Goldsmith, a highly respected corporate coach, speak about the impact of bullying. A top-ranked executive at a major financial firm was administered a 360 along with all the other employees in the firm. The results were appalling. His employees, co-workers and fellow senior executives saw him as abrasive, unreasonably demanding, rude and not worthy of their trust, aka a bully. The executive was surprised but minimized the feedback saying it was what the work demanded. Coincidently, that week, he was watching his son play in a soccer game. Within minutes the executive observed a shorter version of himself - an aggressive, mean-spirited, tyrant who was not a member of the team, the player few on the team would pass to or interact with between plays. Shocked he went back to his coach saying “I do not want my son to be me. What do I have to do to turn things around?” The coach’s reply “start with you.” First the driver came out. Goldsmith demanded the executive apologize to his people, inform them he was going to change his ways and finally, ask for their support. Next, with a putter, client and coach worked on helping the man observe his behavior (something he had never done). When he caught himself in an old habit he was coached to stop and note the circumstances and triggers and think of alte ative ways of approaching the situation. He began to practice his new style. It was not always easy, he relapsed a number of times, but his staff was more forgiving for he was practicing his strokes. It became easier and almost natural. He was beginning to feel better about himself. One year later the results of his next 360 said it all. People had noticed a significant change. They liked what was happening and were willing to give the executive another chance. He had a way to go but the driver was securely in his bag, his score better and his handicap lower. I often wonder what happened to junior. Your challenge

1. Create a zero tolerance for bullying in your life. Don’t do it and don’t take it.
2. If you’re behavior is unacceptable get help. Talk with a trusted co-worker, friend, or partner. Consider hiring a coach. Address it now rather than later.
3. Observe times when you do something with too much force, too high an intensity level or just plain give someone or something too much power. Step back, breathe, see the humor in it and take it down a notch.

Copyright 2008, 2009. Jane Cranston and ExecutiveCoachNY.com Please Note: You are welcome to reprint this article as long as it remains complete and unaltered including the “about the author” and copyright information.