Cloud PBX – Considerations in Acquiring a Suitable Internet Connection

Indeed a cloud PBX system is beneficial in many ways, features wise and cost in far outweighs traditional phone system. However like any other technological innovation in the market a cloud PBX system has a critical requirement for proper deployment and to maximize the full potential of the technology. One of the most important requirements is the internet connection, being a VoIP technology a cloud PBX system heavily relies on the internet to transmit business grade call quality. The internet will serve as the copper wires that will transmit the call to the IP network of your service provider and down to the PSTN so it is just vital to acquire a good connection if you wish to use a cloud PBX system. Considerations in Acquiring a Suitable Internet Connection The Speed – Blatantly the most important aspect will be the speed for both upload and download since calls uses both bandwidths. It is advisable to acquire a business grade internet connection to have adequate speed however it will still depend on your usage, if you have more than 5 computers hooked to your internet or is pushing your bandwidth to much like video streaming and massive file upload and download the it is best to acquire a separate connection to avoid interference during a call. Packet Lost – Packet lost or drops is when your internet connection is becoming unstable, it is best that you check forums for feedbacks and the actual connection first before signing up with the provider. There are VoIP test tools available in the web to check packet loss; this will ensure that your area is serviced well by your chosen ISP or service provider. Distance to exchanges – The distance to the exchange is also important, blatantly the closes you are the better connection you will have. The speed, usage and distance to exchanges will dictate if you need a second internet line dedicated for your phones make sure that you discuss this with your cloud PBX service provider before moving ahead. There are tools available in the internet to check the distance of your address to the exchanges and will also give you an idea as to what average speed you should be getting. Modem and Router – Usually the standard modem and or router that is issued by the ISP is good enough for a phone system with less than 5 phones but beyond 5 handsets it is advisable to purchase a higher model range of modem and or router that can distribute traffic better.