Digital risks: how to know and manage them

There is continuous talk of digital transformation in companies. To get on the digitalization bandwagon so as not to be left behind. To start applying digital processes because "you have to do it ..." without further ado. What is often forgotten is that every change involves risks. And it is better to know in depth what it is intended to do in order to control the greatest number of variables and avoid negative consequences. Here you can get the best digital risk analysts. Being digital in the company Applying a transformation process in the company requires a change of mentality before taking action. It requires analyzing the state from which it starts. Being digital in a company implies knowing the risks, threats and possible sanctions that may occur when carrying out the activity. Knowing the digital risks There are a number of frequent risks when adopting technological tools and processes. A series that, according to Gallego's experience as a consultant, are recurring and usually appear one after the other. - Risk 1: trying to “go digital” before “going digital”. You must first analyze where the problem is, then apply a technological solution that is incorporated into the processes and provides usefulness. - Risk 2: adopt tools without reviewing processes. It is related to the previous point, the procedures must be adjusted to what is really necessary and eliminate superfluous, useless steps that do not add value. - Risk 3: forgetting the client when we make a selection of technological tools. Gallego explains it this way: “Every process, project, plan or strategy for digital transformation must be focused on, by and for the client. Being where the client is, using the channels he uses, and based on that premise, transforming the processes that have a step or point where one of the actors involved is the client. ” - Risk 4: relationship with technology providers and flexibility/ease of integration, import and export of information. So that, in cases of difficulties, the solutions appear smoothly. - Risk 5: security, privacy and regulatory compliance. A delicate point in each company and that generates many headaches. What to do in a risky situation It is important to have structured and tested contingency solutions, as well as B, plans to act if the principal is not working. The areas most prone to risks and errors are usually sales and those directly related to the customer. Everything that has to do with it is sensitive: security, data exploitation, artificial intelligence, contact center; and the client is usually little friend of the risks. Often, the intention is to implement macrosolutions that solve everything in the transformation process. And it's more about choosing a good alternative for specific situations instead of trying to cover several at once. This may, rather, lead to the emergence of new problems.