Divert Calls Anywhere – Even on Vacation

Business owners and employees of small businesses are generally tied to their companies at all times. These individuals often work long hours, answer multiple telephone calls and handle customer issues with relative frequency. The ability to divert calls anywhere allows these individuals to carry on with these tasks from wherever they are, even if they are on vacation. What does it mean to Divert Calls? Diverting calls is essentially the same as forwarding calls. The telephone number to be diverted is reprogrammed via a virtual phone system to terminate at another telephone number instead. For instance, a business owner’s telephone number may be 1-800-EXAMPLE1, extension 17. If that business owner wants to forward all of their calls to their cell phone instead, they would simply log on to the interface, find their extension and then change the settings so that all calls to 1-800-EXAMPLE1, extension 17 are diverted to the number of choice. This number can be a cell phone, home phone or even a landline in a hotel room. Protecting Privacy While a business owner or employee’s duties are hopefully very negligible during their vacation, it is always a great idea for these individuals to remain available in the event that a question or otherwise unresolvable issue arises. When someone wishes to speak with the employee, either because that employee has helped them in the past or because the company is following its chain-of-command for escalations, that consumer should be connected directly and never provided with the personal telephone number. Businesses can divert calls in order to protect the employee’s privacy and to prevent the caller from calling employees directly instead of through the business number. Change Settings Instantly When a business chooses a virtual phone system, it is provided with a desktop interface that is easily customized on a whim, as the needs of the business change. Let’s say that the sales manager goes on vacation, but wants to be available to take any calls that come through to their business extension on their mobile phone. They can certainly divert calls this way, but what if the same sales manager travels to a location where there is no mobile phone service? In this case, the employee can easily access the virtual phone system interface from their laptop computer and switch the settings, diverting calls to their hotel room or perhaps even to a friend’s home phone—whatever the case may be. Worry Less As any business owner or management employee likely already knows, being away from the office or company while on vacation without a direct connection can be stressful. Even when the other employees can be trusted to handle things, there is always that bit of doubt or concern. When these individuals choose to divert calls from their office phones to their personal cellphones or the landlines in their hotel rooms, they can easily receive calls and voicemails as if they were still in the office. This can be modified to the employee’s liking, of course, with just a few simple clicks. The ability to divert calls with just a few clicks of the mouse certainly opens up plenty of possibilities for business owners and their employees. This way, customers and clients still have an emergency link with the employees who are best suited to help them, and vacationing employees can rest at ease by knowing they are only a phone call away.