Article

Don't Let Clients Get Away Without Paying

Topic: Small Business MarketingPublished November 23, 2012

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Every business sooner or later must face the question of what to do about uncollected, delayed or not-easy-to-collect past-due accounts receivables, often referred to as debts. When these debts are higher than the cost of collecting them, businesses make sure that they don't let clients get away without paying: often they hire the services of professional debt collection agencies. Professional debt collection agencies act on behalf of their clients to contact their debtors. This contact may be by phone, email or face to face. Usually, the consumer is convinced to pay his or her debt either in block or spread over a reasonable time frame. The debt collection agency tries to achieve this goal without creating undue pressures or harassment. He walks a tight rope between the pleasing his client and still keeping his client's debtor as customer. That is what makes him a professional debt collector! Most professional debt collection agencies charge after successful debt collection. Their rates vary from 5 percent to 50 percent depending on collection value and circumstances. A few though insist on an advance payment of a percentage of the total debt. The debts collection industry is highly regulated by professional and legal checks: ACA International is the regulatory professional association and the fair debts collection practices act, FDCPA, the legal protection for the consumer. In addition, there are varying state laws and regulations on the conduct of the debt and collection industry. The ACA International, founded more than 70 years ago, has over 5000 worldwide members that pledge to a code of conduct and ethical standards in the credit and collection industry as they deal with businesses, policy makers and consumers. Thus with the ACA International and the FDCPA in place, there is a fair playground for all. Medical and dental practices have found commercial debt collectors useful. Such services have helped dentists and doctors to focus on their practices by providing them debt recovery solutions while keeping the doctor/patient relationship alive and cordial. Commercial debt collection services extend to many other areas such as rental debts, small businesses and large debts. The advantages to a business of engaging a professional debts collection agency far outweigh its limitations. The business will not have to interact directly with the customer in an unpleasant way that may lead to loss of future business from the customer. A third party, the professional debt collection agency, spares the business this possible scenario. Instead, the professional debt collection agency works to preserve the relations the client has with her customers, while increasing the client's future profitability. Again the business usually does not incur any costs if the collection effort is not successful. On the other hand, employing the services of a debt collection agency means that you do not get the full amount owed you. You have to pay the agency. Half bread is at least better than none, if the debt is collected and if you are hungry for your hard earned over-due accounts receivable. Professional debt collection agencies have made it possible to collect your over-due accounts receivables while still maintaining a cordial relationship with your clients or customers.

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