Expand Your Customer Reach by Leveraging Salesforce SMS App
One cannot deny the importance of business communication in today’s competitive business landscape. While businesses should consider providing omnichannel experience to their customers, SMS (Short Messaging Service) continues to be the most preferred mode of communication. SMS is considered to be one of the most effective modes of communication, with 69% of customers willing to receive an SMS rather than a call. Compared to emails and other modes of communication, SMS has an excellent penetration effect with an open rate of 98%.
While SMS is a highly effective mode of communication, its interface doesn’t support the evolving needs of a business. SMS App should be integrated with robust software like Salesforce to augment its effectiveness, which increases its effectiveness manifolds. Smart SMS App is one such Salesforce SMS App that can empower users to engage their customers and ensure better customer reach through multi-channel conversations, customized communications, bulk messaging, and more.
Salesforce messaging Apps are beneficial for different businesses as they enable a more effective communication channel. Besides empowering users to automate triggered SMSes, it allows the customizing of the responses. Listed below are some of the advanced features of this amazing App:
Automation through Workflows: The sending of MMS/SMS can be automated by setting up workflows.
Individual/Bulk SMS: This feature allows users to send individual and bulk SMSes from the ListView in a batch of 200 using the bulk SMS interface.
SMS Scheduler: With this feature, sales reps can send messages to customers on a scheduled date and time by setting up the time, date, and template in the Salesforce org. The SMS will get disbursed automatically on the scheduled date and time.
SMS from Report: Based on the data users wish to view; they can create standard and customized reports. This feature is a perfect solution to unanswered calls and emails. Users can select the template, the report, and the phone numbers to and from which they wish to send SMS.
Lightning Ready: The robust App runs equally well on the Salesforce classic and the Lightning platform.
Quick Wrap-up:
Smart SMS App is a robust and user-friendly native text messaging solution with an intuitive interface. The App allows users to send SMS from Salesforce while targeting their customers and expanding their business reach.
Article author
About the Author
Emily Smith is an MBA with more than 5 years of experience in content writing and development. Her expertise lies in writing content around the Salesforce Consulting domain such as Salesforce Support, consulting and Salesforce implementation services. Apart from Salesforce, she has also created content around various new and disruptive technologies. Apart from writing, she has also mastered the skills of editing and proofreading.
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