Article

Expo 2020 A Big Challenge For The Hotel Industry

Topic: Strategic PlanningPublished November 14, 2019

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Winning the offer for expo 2020 has got Dubai in the fame. It will naturally become the result of huge financial growth in all sectors and industries. According to the Ernst and Young, there was an 80% residence rate in the luxury hotels in Dubai and hosting the expo 2020 will bring a big growth in tourism and generosity industry. It is estimated that Dubai will give an entry to 25 million visitors for expo and 19 million visitors from them will be outside the Dubai. It will arouse the travel industry that is known for its flawless hospitality and client service. It will also bring in income from the trade industry. The industries will be a center of attraction for the tourists to shop at the famous and wonderful malls of Dubai. The expo 2020 will allow Dubai to take care the values of client services in the tourism and hospitality industry. It has built its image as a worldwide tourist destination. The arrival of universal tourists into the UAE will restore its reputation as world leaders in tourism. The expo 2020 has set a standard for the prospect of travel industry in the UAE. The expo 2020 will allow Dubai to take care the values of client services in the tourism and hospitality industry. It has built its image as a worldwide tourist destination. The arrival of universal tourists into the UAE will restore its reputation as world leaders in tourism. The expo 2020 has set a standard for the prospect of travel industry in the UAE. Dubai must prepare the challenge of hosting and housing for the visitors who will be entered in this grand exhibition. It will need strong planning and strategies. It also includes the development of more hotels and resorts, rally the guest’s services with improvements of roads, transport and facilities to arrival of many guests. In the tourism industry, the services provided to the customer by the hospitality sector cannot ignore. Dubai is well known for its delivering experiences in hospitality and fantastic factor for the customers. However, the housing and management purposes for many people at a high level of satisfaction requires a detailed plan and strategy. There are some useful customer service tips considering expo 2020 that can further improve their experiences in hotels in UAE . EXPERT STAFF The staff should be trained. They will remain active in serving the increase inflow of the guests at the hotel. It is needed that staff should undergo a hard training that will be able them to deal with each customer personally as well as individually. Visitors of the expo 2020 will be strangers from all over the world. Each has its own set of culture, customs, experience and expectancy that Dubai will have to take care of them well. POLYGLOT STAFF The hotels keep the choice of hiring multilingual staff at a benefit. The staff can easily communicate and converse with visitors as many tourists might not be easy with English and Arabic. It will also be a benefit to have tourist works and leaders printed it in many languages. FOOD SELECTIONS The restaurants in hotels or run independently will be focused on creating varied and authentic menu. In this way they will get the attention of the customer's taste, favorites and appreciation. CONVEYANCE AND GUIDES Proper preparations of transport and guidelines should be given to the guests. It will help the guest to visit many destinations from the hotel, making sure that customer does not have anxiety with travelling experience. Info and guidelines should be given to the customers to discover the Dubai and emirates. INFORMATION PANEL Having full prepared and self-satisfactory facts is important for the guests, so that they can reach to the destination where they want. In this way, they can also approach to the hotel administration at any time they need, be it concerning their booking details and curious about things to do in the city or even reporting a problem. The information panel should have the control and expert enough to find the solution for the guests. Certainly, the Dubai Expo 2020 is set to be a leading occasion in the region. It will bring many contests in terms of cookery to the needs of the tourists by the hospitality region. Expo 2020, not just an event, but it is a big challenge for the hotel industry in UAE. This is the time to accept challenge and prove that UAE’s hotel industry is one of the best. It can be done by creating and following proper strategy to give all possible facilities to their guests who are coming to Dubai to become a part of expo 2020.

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