Article

Be a Quality Freak

Topic: Management SkillsFeaturing Subhashis Das GuptaPublished July 23, 2004

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Be a Quality Freak nnIn a highly competitive environment , it is needless to mention that there is no space for being second best or complacent , whichever way you like . For a second throw off your covers , and in no time you shall award game , set and match to your competitors . nnQuality is not about Statistical Quality Control . Quality is not about lectures by Deming and the ISO Inspectors . Quality is about the state of the mind . nnThe way you dress up and comb your hair , the way you answer to telephone calls , the way you listen empathetically to your customers , submitting the MIS on time , totalling up correctly , in general being attentive at every moment . Paying attention to quality leads to competitive advantage of companies , families , individuals , cities , provinces , nations , intellectual groups …..nnNot the cleanest of cities Calcutta , it hurts the Calcuttans pride if even a streak of ash from a cigarette falls accidentally on the floor . Hey I have seen individuals being beaten up by the odd public for the slightest infringment of specks of paper on the floor . Amazing to watch the underground metro of this city cleaner than the London tube !! Here quality is a by product of a defeated city’s pride figthing back to regain its lost glory . nnThe approach to quality has 5 Cs : nnConstant – at every moment nContinuous- without interruption nConsistent – according to schedule nCyclical – with repetition and reviewnComprehensive –as a student of life nnA Quality Approach to Life : nnIn order to bring in quality to your own lifestyle here are some tips picked up courtesy Rabbi Weinberg :nn1. Plan out what you want to accomplish .If you know what you’re after , you’ll pursue it with more vitatlity n2.Plan in the evening how you’ll get up in the morning .Don’t let the snooze button control your life .n3.Get up 10 minutes earlier in the morning and recite your favourite prayer .n4.Review your day .See what the obstacles were . Strategise how to avoid them in the future . Review what you learned in the past 24 hours . n5. Catch yourself day-dreaming at least once a day and examine - “What a I doing right now , and how could I use this moment more effectively ”n6.Become a student of life .Study wherever you are . Have books , thoughts , etc. ready to keep your mind growing .(no staring out of the window like a zombie ) n7. Memorize pieces of wisdom .It will give you something to learn as you walk down the street or wait in line at the supermarket . n8.Pick appealing catch-phrases , to inspire yourself on the spot , and to wake yourself up whenever you are drifting off . n9. Frequently ponder the question : What is the purpose of life ?What am I doing on this planet ? n10.Plan ahead now .What do you want to study ? What do you need to realisze your ambitions ? How do you want to grow ? nn"Some folks believe in the idea of life after death and I hope they'renright... but it's also important, I think, to believe in life BEFOREndeath."nnn

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