Hosted PBX – Cloud Call Recording 101

With the many benefits of a hosted PBX system it is easy to understand why many businesses are now replacing their traditional phone system and swapping it for such solution. The enormous savings reaching as much as 50% and the excellent features that will not only make work more convenient but also more effective thus improving productivity are only some of the reasons why business make the switch. However there is more to a hosted PBX than just a calling tool, it is also able to record, store and retrieve recorded calls using cloud technology which is fairly important for some businesses. Cloud call recording works pretty similar how a traditional means work the only difference is the where it will be stored and how it is retrieved. Before you need bulky and expensive hardware to save those calls and annual maintenance is needed to keep the systems running smoothly. Retrieval is also an issue you need to be physically in the office to retrieve those calls which can be troublesome if you wish to deploy a flexible working environment or even adapt a home based working set up. With a cloud call recording of a hosted PBX system you are able to capitalize on the benefits of the solution whilst eliminating the drawbacks. Like the system itself the feature will sit on the cloud this means that you can gain access to it anywhere you are provided that you are connected in the internet. This will allow you to deploy a flexible working environment and jump onto important recordings in instant regardless of where you are. Additionally since it will sit on the cloud, you do not need any hardware or whatsoever which will save you money in the long run. Uses of Cloud Call Recording The main reason why businesses record calls is to protect the customers and ensure the quality of service that they provide especially during support calls. This ensures that their representatives are providing their utmost service to ensure that the customers are given what is due to them. It will also serve as reference especially for complex orders, something that you can get back onto to confirm details. Lastly it can also serve as a managerial tool, this will help you identify the strengths and weakness of your staff allowing you to design necessary training and or designate tasks accordingly. But like any other solution there is one important consideration before you deploy such feature and that is to inform that client that the call may be recorded for reference and or for service quality purposes. Misuse of feature and failure to notify callers may result to legal problems.