Important Points to Consider When Outsourcing Medical Record Review Tasks

How can you be sure that you are entrusting your valuable data to a trustworthy company? How do you stay assured that the medical record review company you have signed a contract with will safeguard your information? Medical record review is a time and labor intensive process that demands considerable expertise on the part of the reviewer. That is exactly why entities choose to outsource this important task to an external agency. However, you just can’t simply outsource. With scores of medical review firms claiming to offer reliable services, the onus is on you to locate a firm with integrity, a provider that can work as a sincere partner, one that understands your requirements and goes way out to fulfill those. If you are a medical-legal entity having to handle medical records on a daily basis, the right medical review company will be an ideal soul mate.

The Ideal Screening Practice to Identify Reliable Medical Review Services

Outsourcing is not a game. It is as serious as finding a good partner. How do you go about it? There are certain obvious markers that distinguish a “good” medical record review company. Let us consider some of those.

• As pointed out at the outset, security of data entrusted is of prime importance. As a medical or legal professional, you cannot afford to jeopardize sensitive healthcare data. So ensure that your partnering company has implemented very strong security measures that are foolproof.
• Next, you need to find out whether the company can provide customized services. Usually, you can ask for medical record organization, medical case chronology and medical case history and summary. Ideally, your partnering firm should ensure you services that you require.
• Turnaround time is another crucial factor to consider. The work assigned should be completed on time so that you have the information you require when you need it. Go for a company that can assure customized turnaround time.
• Expert medical review team including physicians, nurses and documentation specialists to provide value-added medical review services. Such a team can ensure quality and accuracy in medical record review.
• Competitive pricing with cost savings. Medical review firms that are conscious of client requirements and budget offer competitive pricing. You can also expect to enjoy cost savings up to 30 – 40%.
• Excellent quality assurance steps. Your medical review company should have foolproof QA measures in place to make sure that the output is of superior quality. You should be offered 99% accuracy.
• Free trial. This is an important consideration because only a reliable provider can offer this. They offer this because they are sure of their service standards and quality.

Take the above guidelines into account when looking for a reliable medical record review firm. These are vital parameters that will help you measure the trustworthiness of your service provider.