Digitization has helped in increasing efficiency, customer satisfaction, user engagement, loyalty, ease of making payments, etc simplifying processes. Mobile devices are a part of our everyday life and many day-to-day activities revolve around mobile apps. From alarms to checking emails, and bank accounts, listening to music, watching movies or sports, and even education. High-speed internet access and the engrossing user interfaces on mobile phones and devices have added a whole new dimension and an innovative experience to people's lives. The wide variety and the sheer number of mobile apps have produced a noticeable change in the way people view and use mobile devices and experience computing.
Mobile apps are now available for every field and domain and customer expectations in the service sector are constantly rising. Event ticket booking apps are no exception to this trend and provide ease of use over traditional means.
An event ticket booking app offers -
â Easy search options of various events
â Details of all the events available in the apprnâ Seat booking view and seat selection optionrnâ Real-time updates on current events and new events coming uprnâ Ticket managementrnâ Various payment options
â 24x7 customer support
It's essential to have a comprehensive understanding of the features that an event booking app must have. At the basic level, it should have a user and a customer panel. Each panel caters to a different set of users.
Features of the user panel of an event booking app -
Login / registration - The basic requirement of any app is the registration process for a customer. The registration can be either via social accounts, like Facebook, Twitter, Instagram, etc., or email addresses or phone numbers. It should have login access for registered customers. Once registered the customer panel will include information like name, email id, user name, mobile number, etc.
Review / Rating - Reviews and rating comments and view features are essential as it helps customers know what to expect beforehand and sets the tone for the success or failure of the event. Most people now look at event reviews and ratings prior to booking and are beneficial to both customers and event organizers.
Location - Location access is a very helpful feature and enables the event app to show all events taking place near the user’s location. Alerts can also be sent to the users for new events coming up near their location.
Filters - This feature is a powerful tool for users and enables them to find events or programs based on various choices like price, location, time, etc. It allows users to find, book, and attend events as per their choices.
Ticket booking and download - A feature that the app would be useless without. Users must be able to book and if needed download event tickets easily without having to switch between different screens. Details of confirmed booking(s) must also be made available to the organizers in real time to avoid double booking etc.
Payment - Easy payment options must be enabled to ensure that users can make a hassle-free payment using options like a credit card, debit card, online payments, payment wallets, etc. An option to pay in cash must also be available.
Features of the admin panel of an event booking app -
Dashboard - It contains all information regarding confirmed bookings, payments, earnings, seating capacity and availability etc.
Show management - It allows administrators to manage users and edit events, locations etc.
Earnings management - This allows the admin to manage the receipts, including cash proceeds, and to filter earnings view by location, user, etc.
Booking management - It allows admin to control bookings, cancel bookings, refunds etc.
Notification panel - Admins can use this to send notifications to and receive messages from users in real-time.
Development of such applications is expensive and the different cost centers are -
Platform - Selection of the development platform is very important and it depends largely on the target customer base. Most of the applications are now multi-platform to reach out to a maximum number of users.
Feature integration - Development costs depend on the number of features, design, and the overall ease of use of the application.
Marketing - Marketing an app is extremely important before it hits the market. A good marketing campaign will ensure that a huge customer base likes and starts using the app from the moment it becomes available in the app stores.
An event booking app is essential for event-organizing companies and makes it very easy for organizers to reach out to customers and let customers know of various events that are taking place in different places. Users can book tickets for events without leaving the comfort of their house or office. While developing an
event ticket booking app development it is essential that the privacy of data, images, and videos including pricing is handled well. Such an application can be developed by an experienced team to create customized and professional apps that can stand out in design and ease of use while preserving the privacy of the company and the users.