Let's Work it Out - How to Work Through Confrontations - Webinar by TrainHR

Overview : This workshop will identify what creates conflict. Help to understand basic behavioral styles, how they can create and resolve conflict. Learn how to develop appropriate communication and listening skills to resolve misunderstandings. Finally, the workshop will cover how to be an effective third-party facilitator for solutions to disagreements. Behavioral styles are at the root of communication style and greatly impact how "happy" and effective we are in any role. Adapting to a role that isn't a natural fit causes us stress. Within teams different behavioral styles can lead to conflicts because communication styles can be like opposite magnetic poles repelling, instead of attracting. During the best of times, when stress is not too high and things are generally running smoothly, our style differences don't cause major issues. Co-workers can go about business, relying on their comfortable ways of getting things done. In fact, differences in behavior styles are hardly noticed. However, as stress mounts, especially when we have to work closely with others, our styles become more noticeable and more apt to enhance conflict. Most people do not have very good conflict resolution skills. They tend to get defensive and too personal and do not know how to come to a win/win solution. This workshop will end on how to bring two parties together that have tried but unsuccessfully resolved their differences. A step-by-step procedure will be discussed regarding prior meeting planning, setting ground rules, problem solving and follow up. Why should you attend : Internal conflicts can be detrimental to your company morale and business results. Having the skills to resolve internal conflicts effectively is one of the biggest challenges in today's business world and is vital to success. According to Wikipedia, workplace conflict is a specific type of conflict that occurs in workplaces. The conflicts that arise in workplaces may be shaped by the unique aspects of this environment, including the long hours many people spend at their workplace, the hierarchical structure of the organization, and the difficulties (e.g. financial consequences) that may be involved in switching to a different workplace. In this respect, workplaces share much in common with schools, especially pre-college educational institutions in which students are less autonomous. Areas Covered in the Sessionr Identify what creates conflictr Understand behavioral styles and how they impact relationshipsr How to develop active listening skillsr How to resolve conflictsr How to be an effective third-party facilitator for solutionsr Who Will Benefit: Managers Supervisors Employeesr Human Resources Kathy Coughlin is co-founder and president of Team HR, a consulting firm specializing in providing solutions to organizations’ human resources challenges. Ms. Coughlin has over twenty-five years of human resources management experience and has held positions of VP Human Resources and Director of Human Resources for med size organizations of 400 employees to large organizations of over 3000 employees. Site URL