Make Virtual Conferences Successful with Operator Attended Solutions

The world of conferencing has undergone a major paradigm shift due to the advent of the new technologies in recent times. Operator assisted virtual conferencing has emerged as a reliable and effective platform for hosting high profile events that are attended by top level employees of the organisation. For any firm based in Malaysia, whether large, medium or small in size, operator attended conferencing can come off as the best way to conduct high profile virtual events in a professional manner. The whole online collaboration session is managed by an Event Manager who is responsible for a variety of pre-, in- and post-call activities. Based on the Software-as-a-Service model, a prescheduled, managed audio, web, video collaboration suite is ideal for companies working in fields like Banking, Financial Services and Insurance (BFSI), communications and media, manufacturing, healthcare, and wholesale and retail services. It is expected that the international web conferencing market will be worth $ 19.97 billion by the end of 2015 itself, which gives a glimpse of the potential of this industry. Remote team collaboration will be at the top of the mind of the users throughout the high profile event, since CXO-level employees need to share files throughout the meeting. According to Forrester Research, 71 per cent users in the APAC region feel that document sharing is another key tool that promotes collaboration during an online meeting. Most high end conferencing suites now allow users to seamlessly transfer documents, including Word files and Excel sheets. They can even host keynote speeches, presentations or share desktops effortlessly, wherein the Event Manager handles all tasks on their behalf. This allows them to focus on the agenda at hand, rather than trying to familiarise themselves with the solution. Participants can even use annotation tools and white boards during the virtual conferencing session to solve mission critical problems. It is a well documented fact that as many as 58 per cent Malaysian personnel who are placed at key decision-making positions agree that IT-enabled collaboration is essential for the success of a business in today’s world. An operator assisted web conferencing solution has a host of features that facilitate file transfer and brainstorming. These include emailing, which is considered as one of the most important tools for remote collaboration even today. Advanced conferencing solutions like Arkadi Anywhere and Oneplace have provision for Microsoft Outlook and Lotus Note integration, which is instrumental for users accessing such solutions from Malaysia. 68 per cent and 58 per cent people in Asia Pacific region consider mobility and real-time instant messaging to be essential collaboration features, respectively. Therefore, most of the modern operator attended conferencing solutions available in Malaysia today allow one-to-one as well as one-to-many chats during the managed event and can be accessed from any mobile device, such as Smartphones and tablet computers. Thus, a virtual collaboration session can be made successful for Malaysian companies with the help of operator attended virtual events.