Medical Transcription outsourcing - What is important: Aptitude or Attitude?

What is more important, aptitude or attitude? This is a very relevant issue while deciding to outsource medical transcription needs. What exactly is ‘APTITUDE’ when it comes to judging a medical transcription service provider?

Some of the attributes that reflect aptitude in the medical transcription context are:

· Quality/accuracy meaning the accuracy of the completed transcripts vis-à -vis what was dictated. An aptitude for accurate transcription

· Turnaround time refers to the time taken to deliver the transcribed reports. An aptitude for maintaining promised deadlines

· Data Security means having adequate security measures to ensure that confidential data transmitted back and forth is safe and secure. An aptitude for maintaining virtual security

· Reasonable prices denote prices that are fair and reasonable for the services rendered. An aptitude for fair pricing

· Technology that is easy to use by health professionals, without requiring extensive training. An aptitude for deploying systems that are user- friendly

What sort of attitude should be looked at by the healthcare facility when it comes to judging a medical transcription service provider?

The attitude of a medical transcription service provider can be judged based on the following characteristics:

· Quality guidelines are the standards by which the service provider’s employees perform their duties. Quality Guidelines ensure that the quality of work stays consistent at all levels of the company under all circumstances. An attitude for making quality indispensable

· In house transcription means that the service provider that the healthcare facility is outsourcing to, is executing the work in house and not through sub contractors. An attitude for maintaining standard service

· Transparent and simple billing means having a method of billing which is verifiable, definable, measurable, consistent, fair and honest. An attitude of transparencyrn · Flexibility of dictation methods means offering different options for doctors to dictate their notes. A flexible and client friendly attitude

· Specialty based medical transcription, means training medical transcriptionists with special focus in one or two specialties of medicine to make them domain experts. An attitude for going beyond the ordinary

· Document delivery system that allows for easy uploads and downloads and which will make checking on the status of the reports efficient and convenient. An attitude for making the customer’s work life simpler

· Free trial without any obligatory sign up giving the healthcare facility a chance to review the services of the service provider before signing up. A confident attitude

· Testimonials make it possible to find out from others as to how they have benefited from the services of the service provider. An honest attitude

As can be seen it is important to choose a medical transcription service provider with both the right aptitude and attitude.