POTS and Hosted PBX an Apples to Oranges Comparison

Today’s business is all about quality and keeping your customers happy. When your customers call in for resolving some business query, it becomes essential to answer their queries in time and to their complete satisfaction so as to achieve a strong communication bridge for business conversations. The traditional POTS line is now a thing of old days. They lack the level of competitiveness and functionality that business firms need in today’s business world. Hosted PBX services evolved as a seamless communication interface that strengthens the business expressions of the small and large business firms. These services are leased to the users while the equipment is maintained off-premise by the service providers. The upfront costs can thus be nullified thereby leaving the user to just pay a small amount as a monthly reimbursement for the services that they use. Not only this, free support is also provided by the service provider in order to avoid any IT hassles to be dealt by the user. A comparative study of traditional POTS and Hosted PBX reveals differences in the following fields: Expenditure: An on-premise system requires the purchase of the entire PBX hardware and has to facilitate its installation and configuration. Moreover, any problems arising in the system have to be dealt with by a skilled task force that needs to be employed at your office. On the other hand, Hosted PBX systems are maintained off-premise and the user just has to avail the services without worrying about the setup, installation, configuration, updates, etc. Structure: The POTS line is an analog based means of communication that transfers information through a circuit-switched telephone network. Virtual PBX on the other hand is a digital means of communication that transfers data based on packet-switched telephone network and is thus faster and less costly as compared to the traditional phone lines. This internet based communication system uses PBX VOIP for low-cost calling to various parts of the world. Mobility: The use of wired network in case of the traditional business phone systems place various constraints on the mobility of your business conversations. You can just move within the radius of your telephone wire. Business Hosted PBX on the other hand allows you to access business communications from anywhere, anytime and via any media. You can take part in an important business conversation while sitting at home. This is the level of mobility that Hosted PBX offers. Call Features: The traditional phone channel does not support the basic features that are gaining huge importance and are becoming prominent in today’s business world. Hosted PBX comprises a great communication channel by offering all the latest calling features at a desirable cost. The various advanced features that streamline business operations in today’s world are call hunt, call queue, call parking, call forwarding, Interactive Voice Response, etc. Thus, POTS is an obsolete version of communication technology and thus it appears to be apples to oranges comparison of these two. Even if we compare, Hosted PBX is bound to have an upper end on the traditional systems. Virtual PBX technology clubbed with Hosted PBX VOIP also helps business firms establish a call channel that can facilitate calling at impressively low rates. You can thus call round the globe without any worries about your telephone bill. So, this system is all that small business firms need to establish themselves as one among the dominant powers in the corporate marketplace.