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Resolution of Optical Disc reading problem with Dell Computers

Topic: SoftwarePublished February 16, 2012
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Optical Drives are a necessary and must have component in the personal computers. It still maintained its importance even after the evolution of USB external drivers. That’s why almost every Dell desktop and laptop contains quality optical drive within their assembly. The frustrating situation arrives when optical drives stop reading the CD/DVD or even computer don’t detect these drives. Dell PC users often face this problem and need a perfect solution for it. In this write up, we are going to discuss few technical steps to resolve the Optical Disc reading problem with Dell computers. Disclaimer: We don’t take any guarantee or responsibility of the results after performing the steps mentioned in this article because it solely depends upon a user how he/she follows them. If you face any problem in performing these steps then take help of Dell Computer Support. Exact Problem Optical Drive is suddenly not reading the discs. Resolution The first and foremost step is to check the problem with multiple discs. Sometimes the optical drive doesn’t read some particular discs even if they are new in condition. If you still face this problem with multiple discs then continue with the following steps: Method 11. Close all the disc burning software such as a. WinDVD b. PowerDVD c. Roxio products d. Nero Burning ROM 2. Close all the software accessing the optical discs automatically, for example a. Windows Media Player b. Winamp c. VLC 3. Check now if still the problem exists then eject the discs out of the drive and keep it empty. 4. Restart the computer to close all the applications and their stuck access to the drive. Check the Optical Drive is reading the discs or not. If you still face this problem then continues with below steps. Method 2 Follow below steps to uninstall and reinstall the CD/DVD Drive, 1. In XP, go to the Control Panel and click the System to open System Properties. In Windows Vista & 7, open the System and Maintenance in Control Panel and then open System. 2. In XP, go to the Hardware Tab and click Device Manager. In Vista or 7, click on the ‘Device Manager’ in the left hand side pane in System Properties. 3. Browse the Optical Drive, right click on it and select Uninstall. 4. Restart the computer, if prompted. 5. The CD/DVD Drive will be automatically reinstalled on the restart. Now, insert a disc inside the Optical Drive and check its status. Proceed with following steps if the problem still persists. Method 3 You can perform following steps to update the drivers of Optical Drive and BIOS. 1. Visit the Dell Support Website. 2. Download the latest drivers for Optical Drive of your computer. 3. Install the latest drivers and restart the computer. 4. Download the latest firmware for BIOS. 5. Install the latest BIOS. 6. Restart the computer Check the CD/DVD drive whether it is still reading the discs or not. Take help of computer experts at Dell Computer Support if you still face this problem and having any issues in performing any of the above steps.

Article author

About the Author

A old Smith is working as a Technical Content Writer with SupportMart, a 24x7 available technical support company. We offer brand-independent online technical support for computers, its Operating systems & software. Our service includes online PC support for almost every brand such as Dell, HP, Toshiba, Acer, Sony, etc. For more informatio Call us at 1-8007937521 or visit http://www.supportmart.net.

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