India’s hotel industry is thriving due to an increase in business opportunities with an influx of foreign & domestic tourism which has made the role of Food and Beverage Department popularly called as F&B more important in hotel industry. rnThere are 4 Major and 9 minor departments in a Hotel. rn4 Major Departments in a Hotel:
• Front Office- FOrn• House Keeping- HKrn• Food and Beverage Service- F&Brn• Food Production or Kitchen- FPrn9 Minor Departments in a Hotel:
• Human Resourcern• Information Technologyrn• Sales & Marketingrn• Accountsrn• Purchasern• Securityrn• Health Clubrn• Securityrn• Kitchen StewardingrnThe main role of F&B department in hotel is to maintain high quality food, services and customer satisfaction. It also includes food cost control and managing overall operations of bars, restaurants, etc.rnFood and Beverage Service requires the executives to greet the guest, take their order and serve food prepared in kitchen & drinks at the bar at the restaurant or in the guest room, settle bills and perform various other tasks after the guest leaves like inventory management, revenue management, etc.rnAlmost all star-rated hotels offer F&B service at various spots. They can be-
• Restaurantrn• Coffee shoprn• Loungern• Poolside bar/restaurant/barbeque-grill servicern• Banquetrn• Barrn• Meeting and Conference Roomsrn• Ball Roomsrn• Delicatessenrn• Outside Catering ServicernStructure of F&B Services Department in HotelrnThe F&B service members are responsible for customer satisfaction and the department consists of the following position:rn1. Food & Beverage Manager – F&B ManagerrnThe manager is responsible for following –
ï§ Ensuring profit generation from each F&B service outletrnï§ Coordinating with the kitchen department for menu finalization and finding options for upsellingrnï§ Purchasing equipment and material used in F&B service outletsrnï§ Initiating customer centric schemes and loyalty programmesrn2. Assistant Food & Beverage Manager – AF&BrnResponsibilities of an Assistant Food & Beverage Manager are mentioned as below:
ï§ The role and responsibilities are similar to F&B Managerrnï§ His main task is to perform all the duties in the absence of F&B Manager/ Superiorrnï§ Sometimes, Assistant Manager F&B can be given specific sick outlets for its upliftmentrn3. Restaurant ManagerrnThe overall functioning and operations of a restaurant depends on the restaurant managerrnï§ Inventory Checkrnï§ Ordering Materialrnï§ Supervising, scheduling and grooming the service staffrnï§ Preparing Monthly Budgets and Revenue Sheetrnï§ Ensuring Daily Salesrnï§ Coordination with the cashierrnï§ Meeting the monthly revenue targetsrnï§ To maintain the overall profitability of the outlet.rn4. Room Service ManagerrnRoom service manager is responsible for the following responsibilities:
ï§ Training, encouraging and evaluating the junior staffrnï§ Budgeting, staffing and scheduling the staff expensesrnï§ Handling guest’s special requests and complaintsrn5. Banquet ManagerrnMajor responsibilities of a banquet manager are mentioned as below:
ï§ Forecasting the events and allocating budgets for hiring and material inventory for salesrnï§ Handling decoration and guest complaintsrnï§ Taking guest special request or complaints to F&B managerrnï§ Participating in menu pricingrnï§ Training, grooming and hiring of daily wages staffrn6. Bar ManagerrnResponsibilities of Bar Manager are mentioned below:
ï§ Forecasting daily sales and flow of customersrnï§ Hiring right number of staff for customersrnï§ Ensuring high standard of cleanness in the bar and attached toiletsrnï§ Ensuring availability of right drink as per target audiencern7. Food Safety Supervisorrnï§ Food handling in F&B service business is most important and is responsibility of Food Safety Supervisor
ï§ He is required to hold FSS certificate as per FSSAI, which has to be minimum five years old.
ï§ Food Safety Supervisor is also responsible for training the staff for hygiene and safe practices of handling food until it is delivered to the customers.rnWith the growing demand for skilled & trained professionals in Indian hotel hospitality industry, it has become inevitable to receive formal training and education from hotel management institute in India.rnWhile selecting the candidate, apart from the professional degree, the hotel industry places great emphasis on communication skills, presentation skills, listening skills, teamwork skills, etc. rnA hotel management institute will educate and train the candidate in all the aspects and departments of the hotel. Due to the service attitude and lifeskills learned, hotel management graduates are demanded in all other industries as well, thus making hotel management course a top choice for all the students completing their 10+2 and looking for job oriented degree programme. rnThe article provides by UEI Global which is the
best hotel management College in Agra.