Text Messaging for Business shaping up to become the new normal to communicate with customers

According to studies 9 out of 10 people prefer to text a business rather than call or email it. People also prefer to hear from places they do business with via text and are open to buying products and services, book appointments, make reservations and more via written messages such as business SMS and Facebook messenger. Texting is easily accessible, which is why it is such an effective tool for communication. Everyone knows exactly how to use it and new messages are seen and read in minutes. For a business, texting from a landline is also very simple. Staff can easily type up and send text messages online from a computer, tablet or any internet activated device and the messages are delivered to the recipients’ cell phones in real time.

Many companies have already started to get in on the action and people are getting more accustomed to the idea of texting businesses like they would text their friends. As this trend continues to unravel, people may be sending text messages to your business telephone number but you are not receiving them! It’s never a good thing to lose potential business opportunities especially if it’s easy and inexpensive to avoid the problem.

It’s actually very simple and inexpensive to activate text messaging over landlines without changing the telephone number or the service provider and it can happen in a matter of minutes! So, the sooner you add business texting to your communications arsenal the better. Think about all the potential sales opportunity that could be gained by simply adopting this great tool.

When someone sends a message to a text activated landline telephone number, the incoming text shows up in a web portal and can be responded to manually from there or even automatically by trained chatbots! Chatbots have improved so much over time and can be trained nowadays to handle incoming messages and basically conduct natural conversations with people. Leveraging artificial intelligence and natural language processing, chatbots can provide information, handle customer service issues, make reservations, provide status updates and even sell products and services referred to as conversational commerce . It’s like adding a modern customer service and sales department to your business without hiring a single person!

One of many fantastic advantages of business SMS is “text messaging campaign” that can be used to send a message to a large group of people. Imagine being able to send a personalized message to all your customers and know that almost all of them see and read it minutes after its sent. What other tool can you think of with such an effective reach? Nothing comes close.

Business texting along with automation can do wonders for companies, it helps improve customer satisfaction and boost revenues by 20 percent. Given the low cost and simplicity of adopting this technology, it’s a no brainer for any business to activate their main business telephone number for business texting

Let us help you; we are what they call experts in this field and can set you up in no time.

Text Aspect is a unified interactive communications platform that empowers businesses to converse and conduct business with their customers via written messages such as text messaging and Facebook messenger with an affordable monthly subscription. Text Aspect’s easy to use cloud-based platform provides modern and intelligent tools to help companies market their products and services more effectively, communicate better, increase sales and manage online reviews all from one single portal.