The Power of Trust
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I'd like to focus first on the trust you need to have in your team. This team could be the team of employees that you work with or lead, a virtual team, a team of people you network with, your family, or even relationships with clients. Within any of these situations, trust is a core element for a sustainable relationship.
There are three components of trust, as described in Kenneth Kaye's book, "The Dynamics of Family Business".
2) Trust in Honesty. This is a simple one: people either speak the truth or not. I had one client who worked with virtual teams. It happened that people on a particular team weren't honest about the progress they made. When he visited the site it was very easy to find out who those people were. He agreed to give people one chance for amnesty. After that, no dishonesty was accepted. You can't have people on your team that don't tell you the truth.
3) Trust in Competence. Have you ever delegated responsibility to someone with honest, good intentions, but just didn't have the right skills for the job? Before your next crisis, look for opportunities to delegate smaller tasks, so you can train, give feedback and nurture the skills of your team members.
Some people have less difficulty trusting others, but more trouble trusting their own instincts. Obviously, when a decision feels right, go with it. It's always great to say "yes" decisively.
Other times, something feels wrong, but you feel caught because there's a lot of pressure to move forward. If something feels wrong, it is important to stop everything, assess the situation, and to change gears as necessary. Even if that takes some valuable time, it will save you a lot of time in the long run if you don't go down the wrong road.
A lot of times we don't get a strong, gut reaction to help with a decision. The questions you can ask yourself when uncertain are:
A) "What further information do I need to gather?"
B) "What processing do I need to do to make the right decision?"
Ask yourself these questions out loud, and write the answers on paper, or talk to someone you trust. If you need help identifying the information you need to make an important decision, give me a call and we can work things out together.
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