Top 13 Requirements for B2B/B2C eCommerce During Uncertain Times
Distributors with strong digital sales capabilities are growing rapidly and gaining market share during this pandemic.
Serving your customers and meeting business objectives during this extended crisis requires a strong digital sales strategy. eCommerce capabilities are a ‘must have’ when social interactions have to be minimized and in the long-term eCommerce will be a required option for buyers to do business with you as part of the new normal.
Second Phase, A Billtrust Solution, has identified the top requirements to look for in an eCommerce solution during these uncertain times to serve your customers and drive sales now and into the future:
Turnkey Solution. Especially at this time, you need a webstore that is quick to turnaround, eliminates hardware requirements, and is built on a common,
extensible, and always-up-to-date architecture. Your platform must be easily customized for the unique needs of your business, should support existing functionality, serve B2B and B2C customers, and be easy to manage.
Online Ordering. With social distancing still prescribed, this is the most obvious benefit to eCommerce, but not all B2B sites are created equal. Sites should allow buyers to order/reorder in the ways that best work for them including Quickbuy (project procurement), Quickpad (BOM reorder), punchout, file or P.O. import, or product configurators (supply chain data transfer).
Mobile Options. Apps are preferred by some buyers because they are ideal for scanning barcodes, searching by voice, viewing maps of nearby branches and receiving push notifications. Apps should also support online ordering/reordering, account management, quoting, shipping and tax calculators, etc.
Product information management (PIM). A robust PIM is the most valuable resource for distributors carrying 10,000s to 1M SKUs in good times or bad. It is the framework from which your operations become more efficient and your customers receive a more valuable experience.
Read full blog: https://www.nsacom.com/top-13-requirements-for-b2b-b2c-ecommerce-during-uncertain-times/
See more related article: https://www.selfgrowth.com/articles/updating-your-sxe-software
Further reading
Further Reading
Article
The Call Center's Evolving Role: Orchestrating Returns, Fulfillment, and Total CX
Introduction There was a time when the call center was seen as a place where phones rang endlessly and agents simply answered questions. That picture has changed dramatically. Today the modern call center sits at the center of customer experience, quietly coordinating returns, managing fulfillment concerns, and shaping how customers feel about every interaction with a brand. Instead of reacting to problems, teams now guide customers through complex journeys. Their role has gr
February 6, 2026
Article
How White Jacobs Is Raising Standards Among Credit Repair Companies in Houston and San Antonio
In todayâs financial landscape, credit scores play a major role in determining access to loans, housing, and even employment opportunities. For individuals facing late payments, collections, or inaccurate credit reports, rebuilding credit can feel overwhelming. This is why many people turn to professional services for guidance. Among the growing number of Credit Repair Companies in Houston and providers offering Credit Repair San Antonio solutions, White Jacobs continues to
February 6, 2026
Article
PAX A30 Review 2026: Is It the Best Android POS Terminal?
Choosing the right POS terminal is more important now than ever. With customer expectations rising and payment methods changing quickly, businesses need a device that works fast, stays secure, and handles different payment types. The PAX A30 is a popular Android POS terminal that has gained attention for its modern design and strong features. In this review, we look at how well it performs in real life, what makes it stand out, and whether it can truly be called the best Andr
January 17, 2026
Article
A Guide for Rack Mount Server Cabinet Installations
Installing a rack mount server cabinet is an important task for anyone setting up a server room or a data center. These cabinets are designed to hold servers, networking devices, and other hardware safely and in an organized way. A well-planned installation helps improve airflow, manage cables neatly, and secure equipment, which makes the server room safer and more efficient. Whether youâre setting up a small office server or a larger business data center, knowing how to in
January 16, 2026