UcaaS solutions as Key Collaboration Drivers for Corporate Communication

The huge demand for conferencing application in Hong Kong comes from the firms based in the region becoming the centre of the international financial sector. There are thousands of financial companies working in the region that require low cost conferencing applications that deliver high returns. The need for collaboration has given rise to Unified Communication applications like Cisco Jabber, which combines the best of audio, web and video conferencing on an easy-to-use interface. Hong Kong based Conferencing Service Providers (CSPs) deliver it as Unified Communication-as-a-Service (UCaaS) solution, allowing users to access the suite over the Cloud Collaboration platform. Cisco Jabber has an intuitive and unified console that allows users to set up mission critical meetings instantly with clients, colleagues, vendors and other business associates. The easy-to-use interface enables new users to access all requisite features with utmost ease. Some of the key features of this solution are automatic presence indicator, enterprise instant messaging, integrated audio calling by vendors like Arkadin, seamless desktop sharing and video conferencing. These features can enable users to work in an interactive environment that is conducive towards collaboration. With instant presence indicator, users can identify whether their associates are online or offline, attending calls or accessing Cisco Jabber through their mobile devices. They can set up an event, from a simple chat to a high profile virtual event, with thousands of participants with the help of the WebEx Meeting Center component of the solution. A standard chat window can also be used for transferring files, applications, documents and sharing desktops seamlessly. Such WebEx conferences can be pre-scheduled conveniently with this unified communication platform. Even keynote speeches and live multimedia presentations can be hosted using this conferencing solution. Scheduling an event is extremely easy with Cisco Jabber, with automated functions allowing users to invite and remind users to participate. Customised branding solutions for individual clients, tailor-made forms and superior functionality of Jabber enable users to host an engaging and productive meeting where work can be completed in real-time without any hassles. With customer support in 17 languages, Cisco Jabber can prove to be a key solution for an integrated corporate communication platform for Hong Kong based companies. Only a laptop with high speed Internet access and a Jabber account are needed to host an attended or unattended collaboration event. There is no need of additional downloads or plug-ins for starting or joining a session, with only the browser window needed for hosting the conference. Jabber is a fully integrated communication platform that is compatible with Microsoft Outlook and Lotus Notes and supports mobility due to its compatibility with a number of devices, including Mac, Windows, Android, Blackberry, iPhone and Nokia. Therefore, users who work mostly while travelling can participate in high profile virtual events or impromptu meetings on the move.