Unified Communication – A Complete Collaboration Solution for Malaysian Firms

Malaysia is considered as one of the most stable and fast growing economies in the world that is known for exporting goods across the globe. Malaysian manufacturers are continually searching new countries to market their products and reach global audiences. In order to tap into the potential of the international market, Malaysian corporate firms can opt for the latest and most advanced communication technologies. Unified communication (UC) solutions have gained importance in the corporate sector as a viable marketing tool. This advanced communication tool is most suitable for collaborating with geographically isolated associates, peers and clients. Along with reaching geographically dispersed individuals, these tools also help in saving time and money. Virtual meeting can be set up using UC solutions, which allows a large number of participants located far apart can exchange information face-to-face conveniently. Initially, this technique was expensive and could not be used for routine applications such as telemedicine, distance learning or business meetings. However, after 1990s, this technology rapidly evolved and hosting online meetings became possible. For using unified communications solutions, high speed Internet connection and appropriate applications are needed. It is essential that there must be high speed IP connection so that High Fidelity audio and High Definition video files can be seamlessly transferred to the other end. This solution allows participants to share PowerPoint presentations, PDFs, word documents and other files with their associates anytime for collaboration. This in turn helps corporate firms in taking prompt decisions while considering all the important points given by the host. Handheld devices, such as Smartphones and tablet computers, professionals can easily conduct these meetings without attaining hefty charges. The competitive tariff rates in Malaysia enable users to contact each other at low rates along with using advanced applications. Conferencing service providers (CSPs) have created dedicated apps for handheld devices that run on iOS, BBOS, Android and Symbian operating systems. Apart from these, conventional desktop computers and laptops can be used for setting up a conference from a browser-based interface. There are several conferencing service providers that offer integrated communication solutions in Malaysia. These service providers offer complete unified communication suites, which include audio, web and video conferencing. For using these solutions, these CSPs assign a unique login ID and password to each participant. The most sophisticated security protocol is used by these firms so as to make sure that information cannot be leaked out or accessed by any unauthorised person. Unified communications enables Malaysian professionals to interact with their colleagues, vendors and customers in the most streamlined manner anywhere, anytime. With the help of voice chats and business conference calls, these professionals contact geographically isolated participants effectively. These solutions are beneficial for negotiating and dealing with the customers as well. Hence, it is important for the Malaysia based business firms have access to the future-ready solutions that ensure seamless communication with their remotely located associates.