Virtual PBX as a Technology Rich Communication Solution for SMBs

The coin of telecommunication tossed in favor of VOIP based channel due to the fact that the requirements for a technology rich and cost-efficient communication channel had been increasing at a fueling pace. There were many drawbacks in the old telephone systems and this is what led to the introduction of Hosted PBX systems. However, it is essential to analyze the details of the system before actually opting for the services.

What is Virtual PBX?

This is a telecommunication solution that delivers its services in an online mode. This server is maintained at a faraway location by some providers and the users simply need to log in to their accounts through a web based interface and start calling. The major component of the server i.e. the PBX server is maintained at a remote location. The Virtual PBX users need to set up an internet connection that is either 3G or Wi-Fi and the phones. This business phone or interaction device can be a regular phone system affixed with ATA, VOIP phone, soft phone for PC or mobile dialer. The management of the settings is done through a software based switch. Only the dialer software needs to be downloaded and you need to login and make the calls.

What are the benefits of using this system?

• Virtual PBX is cost-effective and ensures that there can be proper utilization of a large number of services at a small cost. Since the major part of the infrastructure is maintained at the premises of the owner, the capital and operational expenses can be drastically reduced.
• No IT hassles need to be faced in dealing with the complex wired connections of the servers. In fact, this service is provided by the Hosted PBX providers. These services are usually delivered in 24x7 environments to help clients get their issues resolved in a timely manner.
• Scalability ensures that business firms can opt for a specific set of requirements. As business expands, the requirements also modify. Small Business PBX allows business organizations to pay only for the services that they intend to use and not pay for the whole lot. This also leads to effective utilization of both capital and operational resources.
• Provision of a mobile environment ensures that your employees can have access to any sort of business interaction from anywhere and at any time.
• The integration of different offices through a single Virtual PBX channel ensures that your business can have free extension to extension call access no matter where you are. Moreover, the two offices can remain integrated all the time and can be connected to take important business decisions in a short span of time.
• The use of Hosted PBX VOIP offers the freedom to make calls in a cost-efficient manner no matter how far the distance. The use of this digital interface has results in call cost reduction by up to 80%.

Virtual PBX channel comes integrated with a lot of features that include call forwarding, call transfer, call wait, call screening and announce, call return, automated voice response, Interactive Voice Response, 800 numbers, local numbers, etc. These features are essential for proper call management and to ensure that calls are not missed out and those that are accidentally missed out; they can be returned in the future when the call attendants are free. The implementation of this feature along with the aforementioned benefits also offers an enhanced business image that is synonymous with that of a Fortune 500 company. The reason is that clients feel that such an exquisite set of call services can be maintained by these clients only.