What effects do Unified communications have on PBX VOIP business phones?

The businesses across the world face the problem of fragmented communications because they use a wide range of services like video, voice, email and messaging which they need to access both in office and on the move via public and private networks. Hence, whenever they have to handle the office work, they need an access to all of their data. So, they need such a device with which they can have the access to whole of the repository via any device that comes handy e.g. laptop, desktop, PC, mobile, or a PDA, for an example. So, there needs to be connection between all the content you want to share and the people with whom you want to share the content.
So, the need of situation is the proliferation of communication tools and methods so that in spite of these diverging infrastructures, you are able to collaborate with colleagues and find the information they need. Unification of all the medium of communication is the basic idea behind Unified Communications. Unified communications has simplified the day-to-day and business related tasks of the users in the following ways: - Presence: The Unified communication capability can check the “Presence” status of a person. If the person is available at available via any device he owns, he can participate in a real-time chat or a call. Otherwise, the message gets stored in the voicemail box. - Single number: There is only a single number by which your customers can reach you. All the other numbers of the various phones you own work in background. You can use a particular number as your office number and then forward all your calls from that office number to your personal number. Now, with the help of unification technology, even when you call your client from your personal number, your company’s caller ID will be displayed. - Real time and non-real time collaboration: It provides a platform for integrating both real-time and non real-time communications. Messaging, e-mails, SMS, fax, web and video conferences and calls can be integrated over a unified platform. It provides an optimized business communication experience. - Small Budget: Lack of physical investments and hardware requirements make it possible for small business to own a Hosted PBX system with capability of unified communications in a small budget. - Minimize travel expenses: Unified communication has advanced to such a high level that HD enabled Video conferencing devices with Telepresence capability. These systems make you hear a crystal clear voice and notice visual expressions. If by sitting in a room you can feel that person is sitting in front of you then why would you choose going thousands of miles away by spending so much! - Enhanced productivity: Unified communications for PBX VOIP runs on a cloud and this is why it is easy to manage. This makes its users proactive and productive.
- With Session Initiation Protocol (SIP),
1. You can seamlessly share information from one technology/medium to another technology/medium.
2. You can start, modify or terminate multi-party sessions that consist of several media streams.
- Multi-domain integration: You can integrate various applications, software and systems from different business domains.
For an example, voicemail has a Speech-to-text converter at the backend. So, your voice mail can be delivered to your email box in the form of text. This can add an extra value to business applications. - Data security and high up-time: Most importantly, the hosted PBX systems run with highest level of data security. It ensures safety from critical issues like catastrophic and non-catastrophic failures, disasters and your business phone system works at a high up-time of 99%.
Unified communications has actually topped up the popularity and demands of Hosted PBX. Unified communication by your side makes it possible for you to be there for your clients 24x7x365, no matter where you physically are.