Brand awareness: Are you building or damaging your reputation?
Yesterday while doing some research on Twitter I was alerted to an article that made me stop and think. The writer was commenting on how airlines were harnessing the power of Twitter and using this tool as an information-sharing platform. This allowed them to share information with customers as it was happening to keep them informed of delays, issues with flights, etc. However, he noticed that one particular airline had set their Twitter account to private, requiring people to physically make a request and wait until their account was approved before they could access any information.r