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Articles by Lyn Prowse-Bishop

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52 articles by Lyn Prowse-Bishop · showing 2

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By Lyn Prowse-BishopRecently published1 topic

Is Your Customer Service Letting You Down

I know, I always seem to be harping on about customer service but seriously, it is imperative you get this right if you want to stay in business – particularly during an economic downtu and with the increase in the number of customers now heading online for their needs. The Sunday Mail recently reported Queensland has some of the worst customer service in the country, despite it being touted as THE tourist destination.

Primary topic: Home Business

Home Business

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By Lyn Prowse-BishopRecently published1 topic

Would you buy a car from this man?

Here's an example situation - one which I know has been happening around and about of late: A carpentry business employs tradesmen carpenters. The boss tells his tradesmen that they would be better off as contractors to the business because they can charge a higher hourly rate than he currently pays them, and they can claim their tools and other things as business expenses. He lays them all off, gets them to go off and get an Australian Business Number (ABN) and then RE-contracts them as 'independent contractors'.

Primary topic: Home Business

Home Business

1,684 views

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