What are the advantages & disadvantages of including Live Chat in the app?
Chatting is the most common adopted activity by the people as everyone is inclined towards messaging and texting to their friends, family, and even in their business life. Research displayed that more the 90% of smartphone users prefer texting & chatting and they text on their regular basis. Now, this is the nature of common people, but if we talk about the businesses, there has been seen a lot inclination towards adopting this trend. Businesses identified that due to the busy schedule of the users, they have to be impatient and always rely upon getting real time answers.