Delia Thompson
ATCL, LTCL
Free
Public Speaking and Presentation Skills Expert
Delia Thompson Quick Facts
- Main Areas
- Public Speaking and Presentation Skills
- Best Sellers
- Talk Kids Talk
- Career Focus
- Speaker, Business Owner, Public Speaking Training
- Affiliation
- SETA
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Articles by this expert
SelfGrowth articles and saved writing connected to this expert.
Article
Body Language and Communication
We have all watched presenters and decided if they are good or not, but how are we judged? Research shows that 55% of communication is conveyed by the body language we use, i.e.; Use of eye contact, gestures and facial expressions. 38% is conveyed in the voice, it's quality, use of tone and ...
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Phobias and Public Speaking
Death is final, ultimate and inescapable, and because of nthis, understandably, most people fear it. Yet, although to a lesser and greater degree there is na fear of death instilled in all of us, in some people this fear nis surpassed by other things. For some it may be a phobia of Elvis ...
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Beat Those Nerves
Adrenaline – your body’s way of helping you when you need to do something special. Such as give a presentation, or go on a job interview. Yet most of us find it to be our worst enemy. Because we don’t understand what happens to us when we become nervous. If you can pre-empt the effect adrenaline ...
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Make Sure You Face the Media Confidently.
We live in an incredibly effective media era. Daily via radio, television, magazines and newspapers we are informed about the in’s and out’s of corporate companies and government departments. More and more people are being called on daily to deal with questions the media may have. This is an ...
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Article
What Was That You Said?
How much of your companies business is done over the phone?nAs todayâs business market changes, more and more time is being spent talking to clients over the phone. Here we rely completely on our voices and how we speak. Are your Tele-staff giving out a professional image? Or are they chasing your clients away?nnnOften our only line of contact with a company is their call center staff. nIt is interesting how much thought, money and time is spent on getting the glossy colore
March 4, 2008
Article
Beat Those Nerves
Adrenaline â your bodyâs way of helping you when you need to do something special.nSuch as give a presentation, or go on a job interview. Yet most of us find it to be our worst enemy. Because we donât understand what happens to us when we become nervous. If you can pre-empt the effect adrenaline will have on you personally, you wonât feel so out of control. This has a huge impact on our comfort and confidence levels.nnSo what happens when we get nervous?nn⢠The body
March 4, 2008
Article
5 Tips To Successful Presenting
Public speaking is the worlds 3rd biggest phobia!nYet it is the most natural, thing for humans to communicate to each other. nWe in â fact present all day, every day, to friends, colleagues and family.nIf you watched something really interesting on television last night, the next day you want to tell every one about it. When we think of public speaking we think of a large audience, a tuxedo and a podium. But in-fact it means presenting to two or more people at the same time
March 4, 2008
Article
Are Your Sales Executives Marketing Or Selling?
How much business is you company losing due to sales executives using the marketing approach when meeting with existing or potential clients?nnOver eighty percent of sales executives in South Africa actually market their companyâs products and services. The modus operandi of a sales executive in todayâs business arena, when meeting with clients is to tell the client about themselves, their company and products or services. The effect of this can cost company money, becaus
March 4, 2008
Article
The Art of Dealing With Irate Callers
From Annoyed to Calm. nThe Art of Dealing with IRATE CALLERSnBy Delia Thompson (ATCL/LTCL â Trinity College of London (Speech and Drama)nnIt is quite a challenge working in a call centre that receives complaints.nI marvel at these incredible staff members that manage to listen to problems and complaints all day with out losing their sense of humor.nnIt is difficult because you have to take responsibility for somebody else or a systemâs mistake. These callers are unhappy a
March 4, 2008
Websites & resources
SelfGrowth-published websites, downloads, and contributor profile websites connected to this expert.
Website
The Communication Academy
The company is focused on the following training:rnCommunication and Presentation SkillsrnFace the MediarnNovice/Intermiate/Advanced Selling SkillsrnProfessional Voice over the PhonernSales Management Skills
March 4, 2008
Website
The Communication Academy
Communication Skills and Training Centre.
September 23, 2007
Website
The Communication Academy
Communication Skills and Training Centre.
September 23, 2007
Favorite Quotes & Thoughts from Delia Thompson
Public Speaking is the worlds 3rd biggest phobia! Is it one of yours?