J Bert Freeman
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Article
R-r-rev Up the RPM’s of Your Organization: Part 4
Part 4: Everyone Sustains an RPM Climate of Interaction for customer-focused success. In parts 1 through 3 you were introduced to key components of the Organizational Unity of Effort frameworks. Part 1 discussed how the entire organization can know where to concentrate its efforts. Part 2 explained that an organizational vision statement is essential for unifying everyone in the same direction, toward the customer. Part 3 showed that Consistent Positive Direction can assure
August 21, 2007
Article
R-r-rev Up the RPMs of Your Organization: Part 3
Part 3: Everyone Positions RPM’s in a Consistent Positive Directio When you read Parts 1 and 2 you became familiar with key components of Organizational Unity of Effort that impact Relationships, Performance and Morale (RPM’s). Part 1 shared the value for an entire organization to concentrate on front line performance and delivery. Part 2 explains that the organization’s vision and vision statement are most essential to unify everyone in the same direction. This is Part 3 of
August 19, 2007
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R-r-rev Up the RPM's of Your Organization Part 2
Part 2: Everyone Unifies Relationships, Performance and Morale toward a shared visio Part 1 discussed the importance of concentrating the entire organization on supporting front line performance and delivery in a way that front line folks have the very best performance so that customers can have the very best products, services and experiences. That is the effort. What about the unity? Having a shared vision is essential. A vision is the one place everyone moves toward in d
August 13, 2007
Article
R-r-rev Up the RPM's of Your Organization; Part 1
Introductio Jan Carlzon (1987), former president of SAS Airlines, referred to every interaction with a customer as a “moment of truth”. He said SAS Airlines has “50.000 moments of truth day”. The power of those statements resonates with me today, reinforcing the importance of meeting or exceeding customer requirements and expectations, everyday. Those of us who work for organizations that provide products or services to others have one thing in common: customers/clients/stud
August 10, 2007
Article
How to Exercise Complete Respect in a Positive Direction
How to Exercise Complete Respect in a Positive Directionnby J. Bert Freema Includes excerpts from the book Taking Charge of Your Positive Direction also by J. Bert Freema Respect is the core of relationships and relationships are what make today’s families, businesses and organizations work. When respect is exercised in a positive direction, it adds power to relationships. Additionally, when respect is exercised to treat others the way they want to be treated, it adds value
July 19, 2007
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