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The Power Of Planning Ahead

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Time Saving Tips for the Office

Post-mortems-- Much of our work is repetitive. Post-mortems will spare you having to re-invent the wheel each time. Upon completing a project, think over what you learned and how you could make it easier the next time. If you run training sessions and the materials often arrive at the last minute, analyze why -- are they compiled at the last minute? Is your printer unreliable? Decide how you can prevent a recurrence, make a note of your decision and file it conspicuously in t

March 23, 2006

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Do Your Employees Need Customer Service Training?

If you go to the doctor with a headache, do you demand a particular treatment before she examines you? Of course not! Well then, why do managers send their employees for customer service training -- before they know what the problem is? Another common mistake is to bring in a motivational speaker to talk to staff that has to fight dysfunctional work processes day after day. It's like putting a band-aid on a cancer. Even the best employees can’t do their jobs if the job itsel

January 4, 2004