Kristin Robertson

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Values-Based Leadership Expert

Kristin Robertson

Kristin Robertson Quick Facts

Main Areas
Values-Based Leadership, Forgiveness
Best Sellers
A Forgiveness journal: Letting Go of the Past
Career Focus
Author, Speaker, Consultant, Coach

Kristin Robertson, President of Brio Leadership, is a values-based organizational consultant, dynamic presenter and results-oriented business coach. Her passion is to help individuals and teams positively transform their lives to create lasting change. Her corporate training and consulting programs build values-based leaders who create highly productive and engaged work teams. Her coaching helps individuals tornfind their spirit and achieve their dreams.

Kristin is a sought-after speaker and trainer for professional group meetings and conferences, and was on the faculty of the Help Deskr Institute University for five years.

Her clients include Hewlett-Packard, 7-Eleven, Southwest Airlines, AT&T, Federal Emergency Management Agency and Texas Children’sr Hospital. Before becoming an entrepreneur, Kristin held corporate positions including director at Fidelity Investments, where she won ther President’s Award in 1996, and Vice President of Client Services atr Advent Software in Silicon Valley.

She is certified to administer the Myers-Briggs Type Indicator, emotional intelligence training from TalentSmart, the 5 Dynamics energy preference assessment, and Conscious Pursuit’s spiritual intelligence assessment. Ms. Robertson has completed two training courses, authorized by the International Coach Federation, to become a certified coach.

Kristin Robertson Audio & Video Programs

Kristin Robertson Books

Articles by this expert

SelfGrowth articles and saved writing connected to this expert.

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The scene was a late Friday night at O'Hare airport in Chicago. The flight was delayed and all the passengers were crabby. As they entered the aircraft, passengers were greeted by the first class flight attendant, who had a personality that filled the aircraft! "Welcome aboard, and how are you doing tonight?" he would ask each person as they boarded.

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Forgiveness is like eating chicken soup for whatever ails you – it helps you feel better all over. You forgive others to help yourself – not to help the other person. Surprised? In my definition of forgiveness, the goal is to attain a feeling of peace toward a person who has harmed you. Forgiveness is like letting yourself out of jail – you release the hateful, vengeful thoughts that imprison you and make you feel bad every time you remember the hurtful incident. So if forgiveness is like chicken soup, what are the results of enjoying a steaming, savory bowl of the stuff?

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Who is the inspirational leader in your organization? A company needs just one focal person to bear the flag, as a Civil War flag bearer would ride in front of a cavalry unit, showing the way into battle with a symbol of pride. Employees long to work for organizations in which there is a purpose bigger than just a paycheck, where employees are appreciated, and where managers care about them as people. They need an inspirational leader.

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When you walk down the street, where do you look? If you are like most people, you are looking at your feet, to make sure you don't trip, to see where you are going in the next step. In everyday life, we all tend to notice only those things that are at eye level or below. Our natural inclination is to look down. It takes intention and practice to look up and notice what is above our accustomed field of vision.

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Are you ready to sit down and lay out your goals... be they for the New Year, for a project or just to get a fresh start on your life? I'd like to share my thoughts and experiences about goal setting that might provide you with some new perspectives on this important ritual.

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We don’t often think about forgiveness in a business context. It’s usually not in our vocabulary at work. But it needs to be. Forgiveness at work creates a healthier work climate or environment and creates many other real benefits. It is not a touchy-feely, hold-hands-and-sing-Kumbaya gimmick. Forgiveness in the workplace is good business. It is important to define forgiveness at work. Forgiveness is giving people the benefit of the doubt and a second (or third) chance after making a mistake.

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Does this sound like you? You rush from one meeting to another, deal with demanding customers, handle employees' conce s, put out the latest "fire" at the office or at home, return phone calls and wade through a knee-deep pile of emails. With a day like that, it can be so easy to get caught up in the busy-ness of the day -- the din of a hectic schedule drowns out the calm of your true heart. The good news is your quiet heart center is always available and it is just waiting for you to tap in, however briefly, to its calm.

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Forgiveness and the workplace -- seems like an odd juxtaposition, doesn't it? We do not often think of forgiveness as having anything to do with the workplace, but surprisingly, forgiveness is an essential practice of a highly effective work team. Thanks to recent psychological and medical research, we know that the act of forgiveness has many benefits to the individual. "People who are taught to forgive become less angry, more hopeful, less depressed, less anxious, less stressed, more confident, and they learn to like themselves more." (Dr.

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The scene: a hip and fashionable downtown restaurant. A high-ranking manager of a technology company and several of his team members are enjoying lunch together to celebrate the team's recent achievement. As the conversation veers off onto casual topics, one of the employees excitedly explains about a new start-up company to which her cousin was named president, ending with, "Wouldn't you just love to be in her shoes?" The boss turns to her and says, "You wouldn't love that - you'd hate it.

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Not long ago, I saw an online video of a woman who described the wondrous things that manifested in her life once she forgave the man who killed her daughter. She said she worked hard to forgive - it took her several days. I start screaming at the screen, "Several days! Honey, you think that's bad? It's taken me years to forgive several people in my life, and months to forgive others! And none of these people killed anyone!

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The country of Bhutan thinks differently. This country values happiness over productivity, as evidenced by their measurement of the Gross Domesic Happiness index. Recently, the Prime Minister of Bhutan, Jigme Thinley, pointed to the cause of the current economic crisis. His answer: "Greed, insatiable human greed." What a contrast between values such as the pursuit of happiness (a value first espoused in the United States' Declaration of Independence) and greed!

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A shocked silence hung over the conference room. Barry (not his real name), usually a compassionate and even-tempered vice president, had just loudly berated one of his managers during a staff meeting. The accused manager was looking down at his hands with a reddened face and the other managers’ jaws had dropped at this unusual display of emotional mismanagement. Barry quickly ended the meeting and hurried to his office. Later, he told me about the situation. “I was at the end of my rope, Kristin.

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Websites & resources

SelfGrowth-published websites, downloads, and contributor profile websites connected to this expert.

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Favorite Quotes & Thoughts from Kristin Robertson

Do you wish you could build an organizational environment that looks like this?

* People are working in their strengths, producing energized, highly productive workers who look forward to Monday morning

* Workplace drama is minimized so that people focus on what is best for the customers and the organization

* Interpersonal conflict is dealt with quickly and effectively, creating a calmer, fairer and more creative environment

* Company core values are explicitly stated and leaders hold themselves and their employees accountable to acting according to the values

* Employees understand their contribution to the good of the company and to the wider world.

Brio Leadership helps you create an organizational climate that is productive, efficient and fun!

Contacting Kristin Robertson

You can call Kristin at 817.577.7030 or fill out the contact form here.

How to get started

At Brio Leadership, we believe that your work should be the expression of your highest self in the world. We are passionate about building a twenty-first century workplace that embodies values such as:

* Integrity
* Compassion
* Respect for the individual and respect for the whole
* Courage
* Emotional mastery
* Forgiveness
* Accountability
* Sustainability
* Service

Corporations and organizations can change the world by embedding these virtues into their work cultures. In addition, these institutions can gain a reputation as great places to work.

This isn't touchy-feely, "hold hands and sing Kumbayah" stuff. The benefits of creating a values-based workplace are tangible, bottom-line results such as:

* Higher employee productivity, engagement and creativity
* Lower attrition
* Lower absenteeism and lower health-related expenses
* Better teamwork
* Loyal customers who are delighted by your energized employees

Brio Leadership can help you achieve these outcomes. Through our consulting, training and executive coaching services, we can help you identify your core values, create highly productive work teams and develop leaders who can bring out the best in their people.

Brio Leadership can help your organization thrive!