Larry Kryske
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Article
Sincerely Serving Your Customers
Customer service is all about making your customers’ lives better, more productive, and even more profitable. Let me share an experience I had with the largest and most famous software company in the world, who prided itself as being extremely customer oriented. In fact, they called me to offer to rebate my telephone bill for the six hours I spent with them on the phone attempting to fix a software problem I had while writing my leadership book, The Churchill Factors: Creatin
July 19, 2007
Article
Onwards to Victory
Most people remember Sir Winston Churchill for his dynamic leadership as the Prime Minister of Great Britain during World War II. His bulldog appearance, his famous V for victory, his ever-present cigar, and his defiant speeches were his trademarks. But Churchill is much more than a historical so what. The man who saved the free world from disaster used a simple formula for success that can still transform our organizations and lives today. Winston Churchill was a resilient
July 19, 2007
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