Matt Hackney

Article

Sandwich Smiles

The Smile Sandwich is a positive way to give constructive criticism. Think about any smile you’ve ever seen. The happiest ones turn up at the ends, creating a “U” shape, right? That’s the “structure” of a smile sandwich. You start with something “up” (some positive observation about the person), then give them your piece of criticism (the low point of the smile), and finish with something else—another “up”, or positive statement. That way you “sandwich

October 5, 2008