Randi Busse
Randi Busse Quick Facts
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Articles by this expert
SelfGrowth articles and saved writing connected to this expert.
Article
Dear Business Owner
I am in need of the product or service that you offer. I already know that. I called you or came into your business because I know you have what I want. I don’t have to be “sold”. But I can change my mind and decide to buy the product or service from someone else. See, you’re not the only game in town. Actually, you probably have many competitors. And their product or service is in all probability very similar to yours. The price is likely comparable as well. So why should I
February 8, 2011
Article
7 Tips to Avoid Divorce...From Your Customer!
When you are dating someone, it takes effort, doesn’t it? When you first meet, you are on your best behavior, dressing your best, demonstrating great manners, doing all the right things. You fall in love, plan the wedding, and then get married. One day you wake up and realize the courtship is over! Now you walk around the house in your old sweatpants, you never cook anymore, you never open the car door, and before you know it, one or both of you have gained 20 pounds! What ha
February 5, 2011
Article
Would YOU do business with your company?
Would YOU do business with your company? When was the last time, if ever, that you experienced what your customer or prospective customer experiences when they attempt to do business with your company? If you don’t know what kind of experience they are having, now would be a great time to find out! What happens when they call you on the phone? Are they greeted by a live person with a friendly voice who is happy to help them? Or are they greeted with “Your call is very impor
December 28, 2009
Article
How To Cultivate An Attitude of Ownership Among Your Employees
How To Cultivate An Attitude Of Ownership Among Your Employees Have you ever done business with a company and dealt directly with the owner? What kind of experience did you have? Did you feel valued and appreciated and treated as if you were their only customer? If so, how did that make you feel? What kind of experience do you have if you are dealing with an employee of a company? Do you get that same “royal treatment” you get when you’re dealing with the owner, or is it so
December 28, 2009
Websites & resources
SelfGrowth-published websites, downloads, and contributor profile websites connected to this expert.
Website
Workforce Development Group, Inc.
Customer Service Training and Coaching to improve customer service, increase customer retention and maximize revenue through cross-selling and up-selling.
May 13, 2011
Website
Workforce Development Group, Inc.
Customer service training and coaching to help you improve the experience you are providing to your customers. Specializing in telephone technique training.
October 2, 2008