Attitude and Perspective
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Mediocre Attitudes And The Downfall of Greatness
It all started innocently enough as I was looking for casters. I had this idea for a piece of exercise equipment and decided to build a prototype but I needed casters - those swivel wheels that go under office chairs, carts, etc. I had to ask three sales clerks where to find them in the big box hardware store before the third clerk actually looked in the computer to figure out where they stocked them. Reluctantly, I purchased four casters from them. It turns out that it wasn't just the service that was lousy.
The Attitude of "Good Enough"
If you've been watching TV recently, you will have seen the new commercials for GM. GM is now touting their quality - something the average consumer is certainly not used to seeing GM do. It first surprised me a little that GM decided it was time to start marketing quality over price. This is not something I'm used to from GM. In fact, not too long ago, there were commercials on television selling GM cars at one dollar over invoice. Quality wasn't an issue then. It was all about price. But now, it's all about quality. But is it?
#1 In Sales Means Nothing
The sign in the front window of my local UPS Store reads. "#2 Store in Canada." I laugh every time I see it. It's too rare that you see a sign reading "#2" in anything. I get it though. Wayne and the staff at my UPS Store do a great job and give great service. They're always busy. Apparently they're busy enough to be #2 in Canada in volume. And if next year they're #3, I'm sure that's what the sign will read. But what about this #1 Salesman stuff or Salesman of the Year? Does it matter?