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A Powerful Competitive Advantage: The Confirmation Call
In working with our clients we are always looking for ways to differentiate them from their competition. One behavior we've found that does this is for the organization to commit to confirming an appointment at least one day prior to the appointment. While most physician and dentist offices do ...
Getting Business from Educational Seminars
We work with a lot of clients who do educational seminars and often wonder why they don't get the results they want from the effort. We believe in doing educational seminars, but to really get results from them, you need to be very clear about what return you want from doing them. Many believe ...
Reflections on Leaders in Crisis
Last week I spent four days working with a department within a large organization that is and has been in crisis for the past six months. They have had lay-offs, positions have been eliminated, all staff were mandated to take 4 unpaid furlough days, and personnel changes made at higher levels ...